
Dynamic and dedicated professional with extensive experience at Boston IVF and Beth Israel Deaconess Medical Center. Proven ability in customer service and problem-solving, adept at managing complex scheduling and patient interactions. Multilingual and committed to teamwork, ensuring efficient operations and exceptional patient care. Skilled in charge entry and insurance verification.
Performed charge entry tasks efficiently.
Managed scheduling of appointments.
Arranged patient charts based on individual requirements for the next day.
Handled phone inquiries with professionalism and efficiency.
Facilitated patient mobility post-procedure.
Conducted routine checks on patients' vital signs and blood sugar.
Removed intravenous lines from patients prior to discharge.
Provided assistance to nurses with additional duties.
• Provide physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents
• Reception and Customer Service
• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, and other departments
• Insurance and coverage verification
• Copayment collection
• Provide a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports
• Referral work list
• Pre-authorization, referral coordination and referral reconciliation
• Front-end review and correcting registration & insurance edits
• Registration demographics
• 100% telephone interactions
• Fielding phone and web inquiries from individuals who would like to know more about Boston IVF’s fertility treatment services
• Provide general pre-treatment path advice, treatment/technologies info, and Boston IVF-practice information
• Schedule initial consultations in scheduling system
• Reporting and tracking of all patient referral sources and interactions
• Processing and tracking new patient paperwork, medical records, and insurance referrals