Martha Trejo
Grover Beach,CA
Summary
Hardworking and reliable receptionist with strong ability in multi-tasking and organization. Offering customer service, and positive attitude. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
Work History
Practice Coordinator/PSR-Patient Service Representative
Tenet Health
Arroyo Grande, CA
11.2021 - 01.2024
- Greeted customers and answered inquiries in a professional manner.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Followed proper cash handling procedures while completing transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Optometric Technician
United Health Centers
Mendota, CA
05.2021 - 09.2021
- Greeted patients, answered questions and scheduled appointments
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with patients
- Processed payments and updated accounts to reflect balance changes
- Created daily reports and monthly reports
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments
- Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices
- Assisted patients in finding correct medications, eyeglasses and contact lenses
- Cleaned and performed minor maintenance on examination equipment and glasses
- Sent patient prescriptions to pharmacies and scheduled future appointments
- Assisted with lens and glasses creation and packaging
- Practiced proper infection control measures and verified proper function, cleanliness and sanitization before use.
Optometry Assistant
United Health Centers
Mendota, CA
04.2018 - 05.2021
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Supported optometrist with vision screenings, exams and prepping rooms and medical instruments
- Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices
- Reviewed medical records prior to patient appointments
- Calibrated ophthalmologic equipment and performed proper disinfection to maintain working order
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Health Care Assistant
United Health Centers
Mendota, CA
10.2016 - 04.2018
- Greeted patients, answered questions and scheduled appointments
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes.
Education
Associate of Science -
West Hills College - Coalinga
Coalinga, CA05.2016
Associate of Arts -
West Hills College - Coalinga
Coalinga, CA05.2016
High School Diploma -
Mendota High School
Mendota, CA08.2013
Skills
- Leadership
- Multi-tasking
- Diagnostic testing
- Microsoft Office
- Active listening
- Customer service
- Teamwork
- Friendly, positive attitude
- Work ethic
- Time management
- Bilingual
- Fast learner
- Supplies inventory
- Ocular measurements
Timeline
Practice Coordinator/PSR-Patient Service Representative
Tenet Health
11.2021 - 01.2024
Optometric Technician
United Health Centers
05.2021 - 09.2021
Optometry Assistant
United Health Centers
04.2018 - 05.2021
Health Care Assistant
United Health Centers
10.2016 - 04.2018
Associate of Science -
West Hills College - Coalinga
Associate of Arts -
West Hills College - Coalinga
High School Diploma -
Mendota High School