Dayna Smith
Waukesha,WI
Summary
Healthcare professional with experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PSR - Patient Service Representative
Aspen Orthopedics
08.2023 - Current
- Create and maintain an inpatient care log that notes patient medical history, medications, and diagnoses
- Provide patient care and is involved in training new team members
- Employ effective communication techniques to communicate with physicians and nurses
- Manage inventory of supplies and ensure that they are properly stored, cleaned, and used
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
Pharmacy Technician
Walgreens Pharmacy
10.2021 - 04.2023
- Maintained a high level of accuracy in filling prescriptions
- Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports
- Created and maintained a quality control checklist for each stock item and set up a stock checklist at our location
- Ensured the proper inventory of all pharmaceuticals
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Science - Psychology
University of Wisconsin
Milwaukee, WI05.2025
Skills
- Technical Writing
- Leadership
- Data collection
- Medical terminology
- HIPAA compliance
- Insurance verification
- Scheduling appointments
- Patient confidentiality
- Proficient in SPSS, Excel, Word
Professional References
- Marija Saylor, HR department at current job, (906)367-5074
- Sharon Roble, Manager at current job, (262)395-4128
- Nick Blackwell, Manager at weekend job, (239)738-0196
Certification
- CPR/AED Certification
Timeline
PSR - Patient Service Representative
Aspen Orthopedics
08.2023 - Current
Pharmacy Technician
Walgreens Pharmacy
10.2021 - 04.2023
Bachelor of Science - Psychology
University of Wisconsin
Similar Profiles
Dayna SmithDayna Smith
Patient Service Representative at Aspen OrthopedicsPatient Service Representative at Aspen Orthopedics
Calai RomeroCalai Romero
VIP Cocktail Server at The Sterling Aspen/ Chica Aspen/ The SnowLodgeVIP Cocktail Server at The Sterling Aspen/ Chica Aspen/ The SnowLodge
Regan FauthRegan Fauth
Director of Business Development at Aspen Group Inc. (Aspen University & United States University)Director of Business Development at Aspen Group Inc. (Aspen University & United States University)
Haley SundquistHaley Sundquist
Community Service Officer at Village Of Whitefish Bay, Milwaukee County, WisconsinCommunity Service Officer at Village Of Whitefish Bay, Milwaukee County, Wisconsin
Rebecca ViebrockRebecca Viebrock
Small Business Owner at Seasoned SelectionsSmall Business Owner at Seasoned Selections