Brandi Mills
Hagerstown,MD
Summary
Diligent, patient-focused care specialist with a proven track record of enhancing patient satisfaction through exceptional communication and problem-solving skills. Expertise in streamlining appointment scheduling processes to ensure efficient operations and a positive patient experience. Recognized for strong interpersonal abilities that foster meaningful patient interactions while adeptly managing inquiries and administrative responsibilities. Eager to contribute to a dynamic team dedicated to delivering high-quality healthcare services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PSR - Patient Service Representative
Quest Diagnostics
Frederick, MD
01.2022 - Current
- Enter lab orders/ insurance information into the computer before collection
- Answers phones to assist patients and doctors with any questions they need answered.
- Draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
Phlebotomist
PST LabCorp
Frederick, MD
10.2020 - 01.2022
- Ensured compliance with safety and quality standards during specimen handling.
- Maintained accurate records of patient information and sample documentation.
- Educated patients on procedures to alleviate anxiety and ensure cooperation.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Clinic Technician
Johns Hopkins University
Hagerstown, MD
03.2014 - 10.2020
- Conducted in-depth research interviews and surveys, utilizing both phone and face-to-face methods to enhance data collection.
- Facilitated participant support by addressing questions and concerns through inbound calls from home.
- Diagnosed and resolved technical issues, ensuring minimal disruption to laboratory operations.
- Maintained and calibrated equipment, enhancing reliability and performance in research settings.
Education
Certificate - Phlebotomy
Frederick Community College
Frederick, MD06-2014
High School Diploma - undefined
Tuscarora High School
Frederick, MD05-2011
Skills
- Medical office
- Patient care
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient intake
- Data entry proficiency
- Patient education
- Problem-solving
Certification
Phlebotomy
Timeline
PSR - Patient Service Representative
Quest Diagnostics
01.2022 - Current
Phlebotomist
PST LabCorp
10.2020 - 01.2022
Clinic Technician
Johns Hopkins University
03.2014 - 10.2020
High School Diploma - undefined
Tuscarora High School
Certificate - Phlebotomy
Frederick Community College