JOYCE FABIAN
Bronx,NY
Summary
Compassionate and dedicated professional seeking an opportunity to contribute to a dynamic team. Eager to apply strong work ethic and passion for helping others. Proficient in office and administrative tasks, adept at thriving in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PSR - Patient Service Representative
CityMD
New York, NY
01.2023 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Answer the telephone promptly and deal with callers' needs imperiously.
- Directs all calls appropriately, takes an accurate message, and delivers it to the appropriate individual.
- Demonstrates proper phone manners.
- Implemented scheduling of future appointments, tests, and completion of physician-ordered referrals
- Organized patient charts by accurately placing all required forms, enabling easy access and retrieval of information.
- Achieved efficient and accurate completion of record conversions within daily deadlines.
- Sought and obtained medical records to furnish physicians with comprehensive information prior to an exam or procedure.
- Retrieve and print relevant medical records data from electronic system if physical chart is unavailable
- Monitors supply inventory and manages requisitions for supplies, forms, equipment, or services
- Obtained, verified and updated patient information while adhering to policy guidelines for maintaining confidentiality.
- Ensures accurate completion of all necessary patient paperwork
- Respects patient's rights by knocking on the door, calling patient by name, and identifying self before entering the patient's room.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Protects the privacy and confidentiality of patients and employees.
- Communicates any problems, equipment concerns, or issues promptly to the Nurse Manager.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Security / Front Desk Receptionist
North Well Hospital
New York, NY
01.2022 - 12.2023
- Delivered outstanding customer support through the implementation of safety protocols, adherence to site-specific policies, and prompt response to emergency situations.
- Handled critical situations with a calm demeanor and proactive problem-solving approach
- Maintains order, detects crime, and prevents future occurrences while enforcing Hospital security policies.
- Wrote incident reports aligning with policies and procedures to record events
- Assisted in private check-in and escort for patients with high security and private surgeries.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Outreach Coordinator Assistant/ Night-Supervisor
New Settlement Community Center
Bronx, NY
01.2015 - 12.2020
- Implemented a positive reinforcement strategy for employees by organizing regular leisure pursuits or surprise perks in recognition of exceptional output
- Performed tasks involving operating office equipment like phones, scanners, fax machines, and copiers while ensuring prompt repair solutions for malfunctions
- Supervised member service staff and interns as the center administrative supervisor
- Collaborated with the Outreach Department in fulfilling key administrative responsibilities such as reviewing email campaigns for errors, generating digital newsletters and pamphlets, redesigning website content along with creating media releases for future events.
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Communicated regularly with staff members to ensure that all outreach materials were up-to-date and accurate.
- Collaborated with other departments on projects related to marketing and public relations efforts.
Education
High School Diploma -
Metropolitan High School
09-2011
Skills
- Bilingual
- Data processing
- Efficient Visual Learning
- Knowledgeable with Mind body, Microsoft office, Google docs
- Great Customer Service with all age types
- Great team player/ leadership quality skills
- Microsoft Outlook
- Insurance Verification
- HIPAA
- Phone Etiquette
- Medical Scheduling
- Medical Office Experience
- Office experience
- Time management
- Customer service
- Organizational skills
- Medical Billing - Athena
- Appointment Scheduling
- Reception Management
- Patient Intake
- Payment Collection
Certification
- First Aid Certification
- Security Guard Card
- CPR Certification
- Driver's License
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
PSR - Patient Service Representative
CityMD
01.2023 - Current
Security / Front Desk Receptionist
North Well Hospital
01.2022 - 12.2023
Outreach Coordinator Assistant/ Night-Supervisor
New Settlement Community Center
01.2015 - 12.2020
High School Diploma -
Metropolitan High School
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