LUCIA FERNANDEZ
Salem,NH
Summary
Skilled in customer service and scheduling with a strong ability to multitask and solve problems effectively. Proficient in managing appointments and verifying insurance information to support smooth operations and improve client satisfaction. Experienced in managing electronic health records and maintaining HIPAA compliance. Bilingual in English and Spanish, dedicated to providing exceptional service in fast-paced medical environments.
Overview
9
9
years of professional experience
Work History
PSR - Patient Service Representative
Complete Staffing Solutions, Inc.
Lawrence, MA
08.2025 - Current
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Scheduled appointments for patients, efficiently managing the appointment calendar
- Verified medical insurance coverage for patients, ensuring accurate and up-to-date information
- Handled inbound and outbound customer calls.
Scheduling and Billing Coordinator
Turn Cycle Solutions
Nashua, NH
05.2025 - 07.2025
- Prepared and analyzed financial statements, ensuring accuracy and compliance with accounting principles
- Managed client scheduling, ensuring efficient and organized flow of appointments
- Demonstrated excellent problem-solving skills by resolving scheduling conflicts and accommodating urgent appointment requests
Patient Care Coordinator
MAT care clinics
Nashua, NH
04.2023 - 05.2025
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones and processed payments.
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
Universal Associate
Pentucket Bank
Haverhill, MA
03.2021 - 12.2022
- Opened new checking and savings accounts, money market accounts and safe deposit boxes
- Answered telephones to assist customers with questions and inquiries
- Processed customer transactions in a timely manner
- Resolved problems and discrepancies concerning customers' accounts
- Balanced the ATMs and the Vault.
Teller
North Shore Bank
Peabody, MA
07.2017 - 02.2021
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Assisted customers with any problems and concerns about their accounts
- Received checks and cash for deposit, verified amounts and checked accuracy of deposit slips
- Processed ATM deposits and balance the vault
- Trained new employees on the teller systems.
Education
High School Diploma -
Beverly High School
Beverly, MA06-2012
Skills
- Customer service
- Problem solving
- Multitasking
- Fluent in Spanish
- Scheduling appointments
- Insurance verifying
Timeline
PSR - Patient Service Representative
Complete Staffing Solutions, Inc.
08.2025 - Current
Scheduling and Billing Coordinator
Turn Cycle Solutions
05.2025 - 07.2025
Patient Care Coordinator
MAT care clinics
04.2023 - 05.2025
Universal Associate
Pentucket Bank
03.2021 - 12.2022
Teller
North Shore Bank
07.2017 - 02.2021
High School Diploma -
Beverly High School