Kailey Edgel
Interim Practice Supervisor
Park City,UT
Summary
Enthusiastic Practice Supervisor highly skilled in healthcare administration and operations. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the healthcare industry.
Overview
6
6
years of professional experience
Work History
Interim Practice Supervisor/Patient Service Representative
Intermountain Healthcare
Park City, UT
11.2017 - Current
- Direct supervisor to a team of 8 Patient Service Representatives (PSRs) in a large multi-specialty clinic.
- Liaison between physicians, clinical staff, and non-clinical staff.
- Decreased inbound abandoned call rate between January 2021 (26.05%) to February 2021 (8.26%).
- Foster excellence by upholding and enforcing Intermountain Healthcare's Healing Commitments, Best Practice Standards, Values, and Mission Statement.
- Build and coordinate physician scheduling templates.
- Receive, document, and process inbound medical record requests. Send outbound medical record requests.
- Onboard and train new PSR staff.
- Attend monthly super user meetings, relay pertinent information and updates to my team.
- Assist team members with day-to-day work and complex problems by applying motivational and analytical strategies.
- Create, implement, and update efficient workflow processes to improve overall effectiveness and patient satisfaction.
- Create and update employee schedules to account for changing staff levels and expected workloads.
- Monitor phone call volumes daily. Run monthly phone reports and send pertinent information to upper leadership.
- Active member of Park City Hospital Caregiver Advisory Council.
Manager/Sandwich Artist Shift Leader
SUBWAY®Restaurants
Coalville, UT
10.2016 - 11.2017
- Efficiently prepared sandwiches and other menu items for guests.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Weekly Inventory.
- Assisted guests, including offering personable greetings and taking orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Cleaned food preparation areas, tools and equipment.
Waitress/Hostess/Cashier
Rodriguez Polar King
Coalville, UT
06.2015 - 10.2016
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Education
High School Diploma -
North Summit High School
Coalville, UT 08.2013 - 05.2017
Skills
Team Building
Leadership
Time Management
Decision Making
Organization
Customer Service Orientated
Communication
Training and Mentoring
Certifications, Achievements, and Recognitions
Intermountain Healthcare
- Park City Specialty Clinic Super User, 2017 - current.
- Park City Specialty Clinic Medical Records Representative, 2018 - current.
- Privacy Rule: ROI Bootcamp Certificate, 3/23/2018 and 2/8/2019.
- Privacy Rule: Court Order and Subpoena Processing Certificate, 3/16/2018 and 3/8/2019.
- HIM ROI Tool Certificate, 4/19/2018.
- Park City Hospital Caregiver Advisory Council, 2019 - current.
- Park City Specialty Clinic LiVe Well Champion, 2019 - 2020.
- Excellence Recognition, Intermountain Executive Leadership Team, 7/22/2019.
- PSR Advance Certification, 11/11/2019. (Advanced Scheduler)
- Park City Specialty Clinic Team Lead, 2020 - current.
- Team Lead Recognition, Senior Leadership, March 2020.
- Extraordinary Caregiver Award, 2020.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Community Engagement
- Coordinated non-perishable food donation drive for Peace House, a local shelter for victims of domestic violence. (2/12/2019)
- Representative during Park City Hospital's "Decade of Difference" Celebration. Educated patients/visitors on services our hospital and clinic provides. (2019)
Timeline
Interim Practice Supervisor/Patient Service Representative
Intermountain Healthcare
11.2017 - Current
Manager/Sandwich Artist Shift Leader
SUBWAY®Restaurants
10.2016 - 11.2017
Waitress/Hostess/Cashier
Rodriguez Polar King
06.2015 - 10.2016
High School Diploma -
North Summit High School
08.2013 - 05.2017