Arafat Sami
Queens,USA
Summary
Tech enthusiast with strong problem-solving skills and hands on experience in troubleshooting, customer support, and digital tools. Passionate about helping others with technology and eager to learn and grow in IT
Overview
2
2
years of professional experience
Work History
Technical Assistant
MIlestone College
Dhaka
12.2023 - 04.2024
- Assist students and faculty with computer labs, printers, and classroom and campus technology.
- Troubleshoot software and hardware issues to minimize downtime.
- Provide clear technical guidance to non-technical users.
Volunteer IT Helper
Local Community Center, Cumilla
Cumilla
09.2022 - 05.2023
- Supported staff in setting up projectors, computers, and Wi-Fi during events.
- Helped community members learn basic digital skills such as email setup and document editing.
- Organized and maintained digital records and files.
- Helped them with solving their problems on their phone and PC
Education
A.S. - Computer Science
Queensborough Community College (CUNY)
Queens, NY09.2025
Completed my higher secondary - Science
MIlestone School and college
Dhaka, BangladeshCompleted 6th-10th Grade -
Cumilla Zilla School
Skills
- Microsoft Office Suite
- Programming
- Technical troubleshooting
- Project assistance
- Administrative skills
- User training
- Customer or student assistance
- Diagnostics procedures
- Problem-solving abilities
- Hardware/software troubleshooting
- Learning Management Systems
- HTML
- CSS
- Strong communication
- Teamwork skills
Languages
- English, Fluent
- Bengali, Native
- Hindi, Conversational
Timeline
Technical Assistant
MIlestone College
12.2023 - 04.2024
Volunteer IT Helper
Local Community Center, Cumilla
09.2022 - 05.2023
A.S. - Computer Science
Queensborough Community College (CUNY)
Completed my higher secondary - Science
MIlestone School and college
Completed 6th-10th Grade -
Cumilla Zilla School