Arah Gibson
Chicago,IL
Summary
Dynamic Workplace Services Specialist at GSA with a proven track record in travel coordination and records management. Recognized for exceptional customer service, I successfully reduced unexpended obligations by over 90% while managing complex administrative tasks. Adept at budget reconciliation and office supply management, I thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Workplace Services Specialist
General Services Administration, GSA
Chicago, IL
12.2016 - Current
- Serves as Region 5 Travel Superuser for GSA’s travel system, Concurgov, adding new employees to the travel system, setting up accounting codes, ensuring that employees’ documents are routed to the correct approver, and creating travel authorizations.
- Serves as a point of contact for the Region 5 Chicago Desk Reservation system, Bookit! Assists employees with locating desk reservations, and resolves issues with conflicts. Ensures that employees are not 'squatting' at workstations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Serves as the point of contact for excess office furniture and IT equipment that is no longer needed by the government through GSAXcess.gov. Ensures that items that are not claimed are sent to recycling facilities.
- Serves as the POC for Region 5 Records Management.
- Serves as a POC for Region 5 for DRM (Vehicle Dispatch and Reservation Module).
- Maintains and orders office supplies on the government purchase card.
- Reconciles purchases through Pegasys.
- Maintains OAS receiving reports for Regional OAS Contracts.
- Managed daily operations related to client accounts, including invoicing, scheduling, billing, and other administrative tasks.
Program Analyst
General Services Administration, GSA
Chicago, IL
12.2010 - 12.2016
- Completed the Student Trainee/Program Analyst program in December 2010.
- Assists the Executive Officer in the completion of reports, updating appointments, and communication throughout the departments.
- Assists the Executive Officer in compiling data for unexpended obligations for four funds totaling $26 million. Successfully reduced the number of items (over 90 days old) from 25% to 0.125%.
- Reviews, analyzes, and recommends corrections for expenses of four funds within FAS.
- Serves as a point of contact for Region FAS standardized staffing plans. Responsible for the collection, update, and management of staffing pay information. Validation of funded vacancies and submission of errors to HR.
- Serves as a Travel Coordinator in the Federal Acquisition Service, Concurgov Travel Services, for 167 employees. Duties include supporting employees in unlocking passwords, adding a new employee to the travel system, setting up accounting codes, and creating travel vouchers.
- Timekeeper has 42 employees with FAS in Region 5, Chicago. Responsible for preparing timecard entries (each of the 26 pay periods within the government), maintaining leave requests.
Personal Property Specialist (Detail)
General Services Administration, GSA
Chicago, IL
02.2013 - 10.2013
- Worked with the custodian in IN, MN, MI, and WI to ensure that personal property items (i.e., cars, computers, medical equipment, furniture, etc.) were sold on GSAAuctions.gov.
- Posted items on GSAAuctions.gov sales through the Sales Automation System (SASy).
- Ensured that each item listed as available for auction was sold or recycled at the end of the auction.
- Worked with the Finance Center to ensure that bidders who were delinquent on debts were put into default.
Education
Master of Public Administration -
Governors State University
University Park12-2010
Bachelor of Arts - English
Eastern Illinois University
Charleston, IL05-2006
Skills
- Travel coordination
- Records management
- Office supply management
- Budget reconciliation
- Desks reservation
- Customer service
Affiliations
Governors State University: Certificate of Strategic Human Resource Management. 12 hours of coursework in American Institutions and Values, Labor Mgmt. and Relations, Human Resource Selection and Compensation, and Leadership Dynamics.
Eastern Illinois University: Student Academic Advisor and America Reads Tutor, August 2004 to August 2006: Assisted in Student Scheduling and updating Student records.
References
References available upon request.
Timeline
Workplace Services Specialist
General Services Administration, GSA
12.2016 - Current
Personal Property Specialist (Detail)
General Services Administration, GSA
02.2013 - 10.2013
Program Analyst
General Services Administration, GSA
12.2010 - 12.2016
Master of Public Administration -
Governors State University
Bachelor of Arts - English
Eastern Illinois University
Similar Profiles
Carl J. Jackson Jr.Carl J. Jackson Jr.
Assisted Acquisition Services PM & COR at Federal Acquisition Services (FAS) General Services Administration (GSA)Assisted Acquisition Services PM & COR at Federal Acquisition Services (FAS) General Services Administration (GSA)
Yun Chung C KangYun Chung C Kang
Project Manager (GS-12) at General Services Administration (GSA)Project Manager (GS-12) at General Services Administration (GSA)
Scott CampbellScott Campbell
Smart Buildings Program Specialist (GS-0301-13) at General Services Administration, GSASmart Buildings Program Specialist (GS-0301-13) at General Services Administration, GSA
JOANN STEWARTJOANN STEWART
Branch Chief/Lease Contracting Officer (Unlimited Warrant) at U.S. General Services Administration (GSA)Branch Chief/Lease Contracting Officer (Unlimited Warrant) at U.S. General Services Administration (GSA)
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation