Araina Culbertson
San Diego,California
Summary
A dependable employee who establishes rapport and trust with clients and work peers. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
7
7
years of professional experience
Work History
Caregiver Recruiter
Tandem Careplanning
Beverly Hills, CA (Remote)
11.2022 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Advertised job opportunities on social media platforms and job boards.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Senior Care Advisor
24 Hour Home Care
El Segundo, CA
09.2021 - 11.2022
- Efficiently communicated with patients or their point of contact to help identify how we could assist with their care needs.
- Properly set up home care services for clients in need of care inside their home or supplemental care at facilities/hospitals.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Dedicated job seeker with excellent communication, time management and computer skills.
- Maintained a Top KPI Performer meeting goals based on number of converting clients, and number and quality of calls.
Care Coordinator III, Customer Service Support
24 Hour Home Care
El Segundo, CA
09.2019 - 09.2021
- Spoke to clients and caregivers in order to assure quality care is provided and quality management to caregivers.
- Consistently maintained a top performer rank.
- Managed to intake 50-100 plus calls on a daily basis.
- KPI's measured 95 percent in fulfillment based on quality of calls, staffing numbers, preventable issues, and efficiency in operations such as, scheduling caregivers for clients and saving on operational costs.
- Assist inside sales team after regular business hours by intaking new clients, creating care plans for clients, and able to staff a caregiver or nurse within same day.
- Proficient in Microsoft Outlook, Excel, Powerpoint, and Salesforce.
Receptionist/Office Assistant
Law Offices of Mark Loweree
Manhattan Beach, CA
06.2016 - 09.2019
- Answer phone calls and communicate effectively with client
- Attentive to clients and gave legal advice when appropriate
- Overlook trusts and sign off on documents as a witness
- Respond to emails and return callbacks within a timely manner
Education
Associate of Science - Nursing
Palomar College
San Marcos, CA05.2024
Skills
- Deep Customer Empathy
- Collaborative
- Manage Multiple Tasks
- Time Management
- Team Player
Timeline
Caregiver Recruiter
Tandem Careplanning
11.2022 - Current
Senior Care Advisor
24 Hour Home Care
09.2021 - 11.2022
Care Coordinator III, Customer Service Support
24 Hour Home Care
09.2019 - 09.2021
Receptionist/Office Assistant
Law Offices of Mark Loweree
06.2016 - 09.2019
Associate of Science - Nursing
Palomar College