Araina Culbertson
San Diego,California
Summary
A dependable employee who establishes rapport and trust with clients and work peers. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
7
7
years of professional experience
Work History
Caregiver Recruiter
Tandem Careplanning
11.2022 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Advertised job opportunities on social media platforms and job boards.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Senior Care Advisor
24 Hour Home Care
09.2021 - 11.2022
- Efficiently communicated with patients or their point of contact to help identify how we could assist with their care needs.
- Properly set up home care services for clients in need of care inside their home or supplemental care at facilities/hospitals.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Dedicated job seeker with excellent communication, time management and computer skills.
- Maintained a Top KPI Performer meeting goals based on number of converting clients, and number and quality of calls.
Care Coordinator III, Customer Service Support
24 Hour Home Care
09.2019 - 09.2021
- Spoke to clients and caregivers in order to assure quality care is provided and quality management to caregivers.
- Consistently maintained a top performer rank.
- Managed to intake 50-100 plus calls on a daily basis.
- KPI's measured 95 percent in fulfillment based on quality of calls, staffing numbers, preventable issues, and efficiency in operations such as, scheduling caregivers for clients and saving on operational costs.
- Assist inside sales team after regular business hours by intaking new clients, creating care plans for clients, and able to staff a caregiver or nurse within same day.
- Proficient in Microsoft Outlook, Excel, Powerpoint, and Salesforce.
Receptionist/Office Assistant
Law Offices of Mark Loweree
06.2016 - 09.2019
- Answer phone calls and communicate effectively with client
- Attentive to clients and gave legal advice when appropriate
- Overlook trusts and sign off on documents as a witness
- Respond to emails and return callbacks within a timely manner
Education
Associate of Science - Nursing
Palomar College
San Marcos, CA05.2024
Skills
- Deep Customer Empathy
- Collaborative
- Manage Multiple Tasks
- Time Management
- Team Player
Timeline
Caregiver Recruiter
Tandem Careplanning
11.2022 - Current
Senior Care Advisor
24 Hour Home Care
09.2021 - 11.2022
Care Coordinator III, Customer Service Support
24 Hour Home Care
09.2019 - 09.2021
Receptionist/Office Assistant
Law Offices of Mark Loweree
06.2016 - 09.2019
Associate of Science - Nursing
Palomar College