Dynamic and detail-oriented professional, excelling in time management and problem-solving. Recognized for maintaining high customer satisfaction through effective communication and teamwork. Adept at multitasking and organization, consistently delivering on-time results while fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Spark Driver
11.2022 - Current
Navigated routes efficiently to ensure timely deliveries and customer satisfaction.
Managed time effectively to meet tight delivery deadlines while maintaining service quality.
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Completed rush deliveries on tight timetables to satisfy customer needs.
Loaded car and properly secured items to prevent damage for deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Managed customer inquiries and complaints in polite and professional manner.
Data Entry Clerk
KGPCo
03.2022 - 04.2025
Completed data entry tasks with accuracy and efficiency.
Scanned documents and saved in database to keep records of essential organizational information.
Sorted documents and maintained organized filing process.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Created and maintained data entry logs to track data entry activities.
Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Data Entry Clerk
Spectrum Brands
04.2018 - 04.2020
Entered and updated data in logistics management systems for accurate record-keeping.
Reviewed and verified shipment documentation to ensure compliance with company standards.
Maintained organized files for efficient retrieval of transportation records and invoices.
Assisted in resolving data discrepancies through effective communication with team members.
Paralegal Assistant
Office on Violence Against Women Dominican Republic
11.2013 - 08.2015
Conducted legal research on domestic violence laws and regulations.
Assisted in preparing legal documents for court submissions and victims communications.
Organized case files and maintained accurate documentation for ongoing cases.
Coordinated with prosecutors to schedule meetings and manage case timelines.
Supported victims of violence through information dissemination and resource referrals.
Reviewed case materials for accuracy and compliance with legal standards.
Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
Assisted prosecutors in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
Customer Service Agent
Santo Domingo Airport (AILA)
01.2010 - 07.2012
Assisted passengers with inquiries and provided information on flight schedules and airport services.
Resolved customer complaints efficiently, ensuring satisfaction through effective communication and problem-solving skills.
Collaborated with team members to streamline check-in processes, enhancing operational efficiency during peak hours.
Maintained knowledge of airline policies and procedures to ensure compliance and accurate service delivery.
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Laws
Universidad Tecnológica De Santiago (UTESA)
Santo Domingo, Dominican Republic
02.2014
High School Diploma -
Nuevo Renacimiento
Santo Domingo, Dominican Republic
12.2007
Skills
Positive attitude
Teamwork and collaboration
Attention to detail
Time management
Punctual and reliable
Problem-solving
Multitasking and organization
Adaptability and flexibility
Timeline
Delivery Driver
Spark Driver
11.2022 - Current
Data Entry Clerk
KGPCo
03.2022 - 04.2025
Data Entry Clerk
Spectrum Brands
04.2018 - 04.2020
Paralegal Assistant
Office on Violence Against Women Dominican Republic