Allison Proctor

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded vehicle and properly secured items to prevent damage for deliveries.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Maintained clean and safe vehicle, contributing to positive image of company.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
• Operated vehicle safely in highly congested areas with no traffic violations.

• Developed strong client relationships through consistent communication and attentive service.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Assists compiling statistics and preparing various reports as related to supplier performance measurement.
• Report supplier delivery performance and compliance in line with targets set by the business.
• Manage supplier order acknowledgements and maintain and challenge supplier promise dates.
• Monitor and facilitate the flow of materials and parts between departments in order to meet schedule commitments.
• Expedite Quality, Engineering and Testing as necessary to meet customer demand.
• Generated reports detailing findings and recommendations.

• Assisted Area Manager to coordinate activities of team members in fulfillment processes
• Pulled reports to monitor team member's performance
• Provided coaching to team members to improve productivity, quality and safety
• Conducted multiple safety audits to keep area clean,organized and safe to promote efficiency and team safety.
• Supported and communicated training and development skills to ensure productive work environment.

Returns Processor

Processing returned goods from multiple locations; evaluating products, preparing and processing documentation and managing updating and archiving all returned transactions.

Performance Coach

• Runs departmental performance and efficiency reports
• Administer guidance and coaching for team
• Supports operational plan to achieve performance goals

Trainer's Assistant

• Administer all essential training needed to drive their efficiency and quality to returns employees
• Familiarize employees with product
• Demonstrate all processes and procedures for processing activities
• Promote continuous improvement and growth to employees
• Through observations, evaluate employees to proficiency and understanding processing tasks

Safety Captain

• Conducting daily audits in various departments to ensure safety among my coworkers seeking safety hazards
• Coaching peers importance and value of safety around warehouse
• Receive feedback to use to improve safety issues

Outbound Manual Packer

• Receives pallets of product with pack slips
• Examines and inspects product, containers, and materials in order to ensure packing within established guidelines
• Works on automated packing lines performing a variety of duties related to operation of automated equipment
• Sets up and operates machines to build mailers/boxes (label collation, case erector, tape, glue dispenser, pick and place, load invoices)
• Prepares package for shipment, initials pack list, stamps pack slips, affixes labels, tickets or tags, insert program guides, etc. Constructs box, seals and applies label in proper position on package
  

• Assisted T-Mobile customers with solving problems through various levels of the PC
• Notating, crediting and processing accounts as well as issuing new devices upon customer’s request of defective or upgrades

• Responsible for operational controls at Front Line Service Desk, Stock Room and Jewelry departments
• Ensures Front Line Associates provide prompt, courteous and knowledgeable service to all customers
• Resolves customer service issues appropriately, competently increasing customer loyalty
• Greeted customers, stocking items on racks and shelves, ringing up customer purchases at cashier stations, and helping shoppers locate merchandise
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Collaborated with team members to develop best practices for consistent customer service delivery.