Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAEGAN CRANDON

Tampa

Summary

Results-driven Customer Service Professional experienced in supporting customers across diverse industries. Delivered positive customer experiences through effective conflict resolution, account support, and financial transaction management. Service-oriented Delivery Driver demonstrated strong road safety and efficient route planning to enhance customer satisfaction while maintaining accurate documentation and timely payments.

Overview

18
18
years of professional experience

Work History

Delivery Driver

Amazon Flex
06.2017 - Current
  • Plan and manage delivery routes to meet strict time requirements
  • Delivered packages safely and efficiently, achieving high customer satisfaction ratings
  • Use mobile technology and GPS applications to track, navigate, and complete deliveries
  • Loaded, organized, and transported packages of varying sizes to ensure timely deliveries
  • Maintained accurate delivery records and resolved customer delivery issues.
  • Demonstrated strong time management and problem-solving skills while working independently

Customer Service Representative

TTEC / Betterment
10.2025 - 12.2025

Customer Service Representative (Contract)

Senior Healthcare Direct
08.2023 - 05.2024

Customer Service Representative II

T- Mobile
Tampa
07.2008 - 05.2016

Education

High School Diploma -

Ethline R. Williams Preparatory School
Tampa, FL
04.2017 - 05.2017

Skills

  • Route Planning
  • Delivery Verification
  • Load Management
  • Package scanning
  • Payment Processing
  • Call Management
  • Customer Service
  • Conflict Resolution
  • Collections negotiation
  • Time Management
  • Remote Work
  • Data Entry
  • Documentation and reporting
  • Microsoft Office
  • Google Workspace
  • Slack
  • Zendesk
  • SharePoint
  • QuickBooks
  • JD Edwards
  • SaaS Platforms
  • Adobe Suite
  • Mac iOS
  • Windows
  • Problem solving
  • Complex Problem-solving
  • Critical thinking
  • Attention to detail
  • Multitasking skills
  • Effective communication
  • Verbal communication
  • Team collaboration
  • Adaptability
  • Courteous and polite demeanor
  • Dependable and reliable
  • Punctual and reliable
  • Exceptional communication skills
  • Documentation and reporting
  • Punctual and reliable
  • Exceptional communication skills
  • Complex Problem-solving
  • Order verification

Timeline

Customer Service Representative

TTEC / Betterment
10.2025 - 12.2025

Customer Service Representative (Contract)

Senior Healthcare Direct
08.2023 - 05.2024

Delivery Driver

Amazon Flex
06.2017 - Current

High School Diploma -

Ethline R. Williams Preparatory School
04.2017 - 05.2017

Customer Service Representative II

T- Mobile
07.2008 - 05.2016
RAEGAN CRANDON