Great customer care and multi-disciplinary leadership expertise across business operations and the Security industry; proven success working across functional lines to drive “operational excellence” into the culture of the organization. Collaborate with private stakeholders to drive change management processes, and implement new concepts/relationships within the organization. Link and cross propagate ideas/concepts across the industry to lead convergence towards best practices. Results-proven, experienced leader with broad expertise in critical, time sensitive decision making, talent management, risk mitigation, continuity planning, mediation, strategic planning and development. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Terrell Howard
Olive Branch ,MS
Summary
Overview
16
years of professional experience
1
Certification
Work History
Mclane Food Services
Delivery Driver
05.2015 - Current
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
- Filled out load paperwork and DOT-mandated log books.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Prairie Farms
Route Drive/ Sales personnel
09.2014 - 05.2015
Job overview
- Implement strategic ideas and goals to generate growth for the company as well as for the client
- Provide Local/ Daily Produce Deliveries
- Render product order maintenance and customer service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
G4S Secure Solution USA Inc.
Area Supervisor IV (Major)
02.2014 - 09.2015
Job overview
- Operate screening equipment to identify dangerous objects or suspicions, thus preventing those objects from being transported into the facility
- Responsible for keying-in employee payroll on Labor Scheduling
- Maintaining detail client contact visits
- Issuing uniforms, schedules, and etc for 12 Contractual Sites, 140+ officers
- Perform searches, to include hand-wand and pat-down searches for purposes of securing the property
- Control terminal entry and exit points via the use of CCTV and alarm systems
- Control access and egress
- Interact with the public, provide directions and respond to inquiries as necessary
- Maintain focus and awareness while working in a dynamic environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Develop metrics and benchmarks for implementation of new process improvements.
G4S Secure Solution USA Inc.
Area Supervisor I (Captain)
06.2008 - 02.2014
Job overview
- Operate screening equipment to identify dangerous objects or suspicions, thus preventing those objects from being transported into the facility
- Responsible for keying-in employee payroll on Labor Scheduling
- Maintaining detail client contact visits
- Issuing uniforms, schedules, and etc for 12 Contractual Sites, 140+ officers
- Perform searches, to include hand-wand and pat-down searches for purposes of securing the property
- Control terminal entry and exit points via the use of CCTV and alarm systems
- Control access and egress
- Interact with the public, provide directions and respond to inquiries as necessary
- Maintain focus and awareness while working in a dynamic environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Develop metrics and benchmarks for implementation of new process improvements.
Education
Ashford UniversityClinton, IA
Masters of Business in Project Management
01.2016
University Overview
GPA: 3.24
Southeastern Louisiana UniversityHammond, LA
Bachelors of Arts in Criminal Justice
01.2006
University Overview
GPA: 2.3/4.0
Northwest MS Community CollegeSenatobia, MS
Associates of Arts in Criminal Justice
01.2004
University Overview
- Minor: Musical Arts
- GPA: 3.23/4.0
East Tallahatchie High SchoolCharleston, MS
Diploma received in General Studies
01.2002
University Overview
- Graduated Most-Honorary Achiever
- Most Valuable Athlete
Skills
- Crisis Management
- Surveillance & Security
- Report Writings
- CPR Advancement
- Consensus Building & Teaming
- Time Sensitive/Critical Decision Making
- Strategic Planning
- Exceptional Training & Interpersonal Skills
- Demonstrated Analytical Problem Solving/Change Management
- Effective Communications/Presentations
- Package handling
- Heavy Lifting
- Order tracking
- Defensive Driving
- Vehicle Inspection
- Route Planning
- GPS Navigation
- Deadline Management
- Hazardous Materials Handling
- Traffic Laws
- Fuel Efficiency
- Temperature Control
- Weather Adaptation
- Delivery Scheduling
- Hand Truck Operation
- Signature Verification
- Working Independently
- Customer Service
- Problem-Solving
- GPS and route planning
- Package Delivery and Pick-up
- Valid Driver's License
- Sorting
- Clean Driving Record
- Vehicle inspections
- Delivery Documentation
- Safe Driver Training
- Time Management
- Route Logs
- GPS and Route Planning
- Local Routes Understanding
- Route Management
- Pre-Trip and Post-Trip Inspections
- Current CDL License
- Local Delivery
- Attention to Detail
- Overnight Runs
- Trip Planning
- Traffic Laws and Regulations
- Commercial Driving Experience
- Safety
Systemsknowledge
Systemsknowledge
- Microsoft Office Suite: Windows 8.1, Visio, Project
- Windows Operating Systems: People Soft, Labor Scheduling, ESS , Oracle
Workreferences
Workreferences
- Patricia Bell, 1760 Moriah Woods, Memphis, TN, 38117, (303) 502-6601
- Phil Allen, 5111 Kittie Lee Drive, Memphis, TN, 38118, (901)590-5133
- Gene Bowden, 234 Bass Ave. N. Ext., Whiteville, TN, 38075, (901) 262-0792
References
References
- Shelia Powell, 411 Dirks Cairn, Cordova, TN, 38016, (901) 581-3741
- Sherry Citchens, 11043 Friars Point Road, Clarksdale, MS, 38614, (606) 534-0155
- Janice King, 165 Madison Avenue Ste. 600, Memphis, TN, 38103, (901)579-3016 ext:#
Certification
Certification of Recognition
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home option4-day work weekTimeline
Delivery Driver
Mclane Food Services
05.2015 - Current
Route Drive/ Sales personnel
Prairie Farms
09.2014 - 05.2015
Area Supervisor IV (Major)
G4S Secure Solution USA Inc.
02.2014 - 09.2015
Area Supervisor I (Captain)
G4S Secure Solution USA Inc.
06.2008 - 02.2014
Ashford University
Masters of Business in Project Management
Southeastern Louisiana University
Bachelors of Arts in Criminal Justice
Northwest MS Community College
Associates of Arts in Criminal Justice
East Tallahatchie High School
Diploma received in General Studies
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