Aranka Darvas
Summary
Collaborative leader with dedication to partnering with coworkers and peers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Membership Services Supervisor
Sun Devil Fitness Complex, Arizona State University
04.2022 - 05.2024
- Optimized the onboarding process for new members, ensuring a smooth transition into the organization''s services.
- Assist in facility check in for up to 500 students per shift, and help to maintain order and safety within the facility by being educated on general safety as well as CPR.
- Knowledgeable of all ASU tempe campus events and facilities as well as ability to provide tours within the facility.
- Providing patrons with a smooth gym experience by ensuring the highest level of customer service when greeting patrons as well as when doing membership sales.
President of Sigma Kappa
Sigma Kappa Chapter at Arizona State University
11.2022 - 01.2024
- Oversaw all chapter business and financial proceedings by being well versed on completion of contracts and necessary paperwork.
- The main point of contact for over 300 members as well as keeping an open line of communication with ASU Fraternity and Sorority Life and Arizona State University
- Managed 13 Vice Presidents and 10 Chair Board members to maximize productivity while focusing on member retention and experience.
- Increased member satisfaction through continuous improvement initiatives and excellent personal growth education.
- Head of risk management for chapter proceedings and events, and handled any emergencies associated with individual members or the chapter as a whole
- Conducted weekly chapter meetings and organized wellness events by utilizing resources through ASU and Sigma Kappa Nationals.
Vice President of Standards and Values
Sigma Kappa Chapter at Arizona State University
11.2021 - 01.2022
- Head of risk management for the chapter as well as a representative of the chapter for risk management with Arizona State University
- Achieved streamlined Sigma Kappa standards by leading the development and implementation of comprehensive guidelines.
- Follow and implement the chapter Code of Conduct which is to be upheld at all times
- Conduct meetings with chapter members who were struggling to obtain a good academic standing within the chapter and at ASU
- Documented risk management issues and outlined mitigation actions.
- Partnered with external organizations to expand knowledge on DEIA best practices, further enhancing internal programs effectiveness.
- Weekly completions of paperwork and chapter check ins to report to national headquarters
Server
Flower Child
06.2018 - 03.2020
- Served over 100 guests per 5 hour shift and helped prepare to-go orders
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
B.S in Psychology - Family and Human Development
Arizona State University
05.2024
Skills
- Customer service expertise
- Membership retention
- Team Management
- Outstanding Communication
- Leadership Team Building
- Problem-Solving
- Multicultural Competence
Timeline
President of Sigma Kappa
Sigma Kappa Chapter at Arizona State University
11.2022 - 01.2024
Membership Services Supervisor
Sun Devil Fitness Complex, Arizona State University
04.2022 - 05.2024
Vice President of Standards and Values
Sigma Kappa Chapter at Arizona State University
11.2021 - 01.2022
Server
Flower Child
06.2018 - 03.2020
B.S in Psychology - Family and Human Development
Arizona State University