Aranza Luna Barajas
Las Vegas
Summary
Detail-oriented professional with extensive experience in case management. Skilled in developing tailored plans and enhancing operational workflows, resulting in increased productivity and reduced client complaints. Committed to delivering exceptional service and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
House Cleaner
Self Employed
Las Vegas, NV
04.2021 - Current
- Managed comprehensive cleaning schedules for residential clients, ensuring timely and thorough service delivery.
- Developed customized cleaning plans based on individual client needs and preferences, improving overall service quality.
- Established long-term relationships with clients through consistent communication and exceptional service delivery.
- Enhanced operational workflows by introducing new tools and methods, increasing overall productivity in daily tasks.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
Case Worker
The Immigrant Home Foundation
Las Vegas
11.2016 - 02.2019
- Conducted comprehensive assessments to determine client eligibility for services and resources.
- Developed individualized service plans to address unique needs of clients effectively.
- Facilitated workshops to educate clients on immigration processes and available support services.
- Trained new staff on case management protocols and best practices for client engagement.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05-2014
Skills
- Client interaction
- Effective communication
- Attention to detail
- Computer skills
- Time management
Languages
Spanish
Native or Bilingual
Timeline
House Cleaner
Self Employed
04.2021 - Current
Case Worker
The Immigrant Home Foundation
11.2016 - 02.2019
High School Diploma -
Las Vegas High School