Arath Torres
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Front End Team Associate
Walmart
09.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Barista
Cultivate Coffee
08.2019 - 06.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- provided excellent customer service by promptly responding to inquiries
- Accurately stocked merchandise on store shelves ensuring availability of inventory
- Processed incomng shipments of merchandise by unloading, counting, verifying orders, sorting and labeling items.
Education
High School Diploma -
Phoenix School of Academic Excellence
Phoenix, AZ05.2022
Skills
- Ability to provide excellent customer service skills by demonstrating active listening, communicating efficiently, understand customer needs and resolving complex customer inquiries
- Proven to act with integrity and at a high level of professionalism with customers, peers and leadership
- Beginner level Microsoft Office skills
- Ability to to navigate multiple tasks and use resources/tools to find information
- Experience with delivering results and work in a fast-pace environment
- Proven ability to learn day-to-day business operations
Timeline
Front End Team Associate
Walmart
09.2020 - Current
Barista
Cultivate Coffee
08.2019 - 06.2020
High School Diploma -
Phoenix School of Academic Excellence