Arathi Nagarajan is a dedicated software engineer with 6 years of work experience, looking for a Project Coordinator/Application Support role. Has experience working with various Clients in areas of SDLC such as requirements gathering, analysis, design, development, testing, deployment, Application support and as well as Project Management. Certified in Google Project Management (2024)
Hi, I’m
Arathi Nagarajan
Bay Area,CA
Summary
Overview
6
years of professional experience
1
Certification
Work History
Cleartrip
Project Coordinator
01.2016 - 07.2016
Job overview
- Managed a team of 3 under the application support team working on projects individually and succeeded in coordinating the completion of work between developers, testers and application support teams
- Addressed problems by aiding and engaging with end users to minimize repetitive ticket submissions
- Knowledge of Software Engineering practices (SDLC)/methodologies to be used during different phases of Software life cycle, Functionality and Regression Testing
- Managed and trained freshers according to the project requirements and led them to individually manage the support and functionality of the applications
- Managed disaster recovery tests to ensure system availability and functionality
- Assisted in streamlining processes to reduce and make daily workload more efficient
- Involved in the Analysis, Design, and Development of the application, Document analysis, Development of test cases and updating onshore and offshore leads on the status
- Good team player, multitasking capabilities, proven initiative, and ability to work with minimal supervision and ability to work under stringent deadlines
Accenture
Application Support Analyst
07.2007 - 10.2013
Job overview
- Provided first - level support and formally logged & tracked issues using tracking tools
- Provided access to new/existing users via an admin tool, SQL Scripts, etc
- Supported key client go-lives and handoff processes
- Analyzed, recreated, and resolved application issues
- Directly interacted and assured the end users of the issue and provided alternate solutions
Education
Bhakthavatsalam Memorial CollegeKorattur, Chennai
Bachelor of Science from Electronics Science
04-2007
University Overview
Skills
- SQL
- UNIX
- Java
- Debugging
- Project Management
- Manual Testing
- Application Support
- Time Management
- Detail Oriented
- Team Coordination
- Documentation Management
- Customer Management
Primaryrolesplayed
Primaryrolesplayed
- Project Coordinator
- Developer
- Application Support Specialist
Skillmatrix
Skillmatrix
- SQL
- UNIX
- Java
- Debugging
- Project Management
- Manual Testing
- Application Support
Certification
Google Project Management, 04/2024
Areasofexpertise - Relevantprojectexperience
Areasofexpertise - Relevantprojectexperience
Provided first-level support and formally logged & tracked issues using tracking tools, Provided access to new/existing users via an admin tool, SQL Scripts, etc., Supported key client go-lives and handoff processes., Analyzed, recreated, and resolved application issues., Directly interacted and assured the end users of the issue and provided alternate solutions., Managed a team of 3 under the application support team working on projects individually and succeeded in coordinating the completion of work between developers, testers and application support teams.Personal Information
Personal Information
Title: Project Manager/Application Support AnalystIndustry Knowledge
Industry Knowledge
- Financial Services (Insurance)
- Telecom (Wireless & Wireline services)
- Retail (Online Shopping)
- Travel (Hotel Management)
Availability
See my work availability
Not Available
Available
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tuesday
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friday
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morning
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evening
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Timeline
Project Coordinator
Cleartrip
01.2016 - 07.2016
Application Support Analyst
Accenture
07.2007 - 10.2013
Bhakthavatsalam Memorial College
Bachelor of Science from Electronics Science
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