Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
JACQUELINE R. BORRUM
Memphis,TN
Summary
Overview
27
years of professional experience
1
Certification
Work History
FedEx Services
Project Coordinator
01.2006 - Current
Job overview
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows. Completed all assignments with 100% accuracy.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Sent newsletters and bulletins using MailChimp and dot mailer.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Wrote technical narratives to document processes and design changes.
- Photocopied, distributed and emailed documents to project managers.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events. Decreased failures by 99.8%.
INBOUND CALL CENTER, FedEx Express
TECHNICAL SUPPORT ADVISOR
01.2000 - 01.2006
Job overview
- Published technology roadmaps for multi-site facility installation, designing purchasing and installation plans based on customers' budgets and technical needs.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Designed technical diagnostic timelines to determine technical change viability without disrupting operations.
- Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
- Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
- Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
FedEx
Senior Technical Analyst
06.1996 - 05.2000
Job overview
- Provided technical and functional recommendations based on project requirements.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Coordinated system training for employees, enabling personnel to remain current on latest practices and procedures.
- Designed and delivered training classes to diverse audience with varied skill levels.
- Brainstormed with interdepartmental personnel to drive continuous technical improvements.
- Developed call-to-action plans to improve IT service effectiveness.
- Ran diagnostics and conducted software tests to resolve system issues.
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Created end user report to extract data from ERP system within specified parameters.
- Assessed department activities, determining ways to enhance operations performance.
Education
University of PhoenixPhoenix, AZ
Bachelor of Science from E-Business
06.2009
University Overview
University of PhoenixPhoenix, AZ
Master of Science from Management Information Systems
03.2024
University Overview
Skills
- Technical Troubleshooting
- LAN/WAN Administration
- Systems Analysis
- Project Consulting
- Customer/ User Support
- Database Administration
- System Architecture & Management
- SQL
- HTML
- UNIX (AIX)
- TCP/IP
- Hardware and Software Installation
- Revenue Growth
- Web Security
- Technical Support
Certification
PROFESSIONALDEVELOPMENT
A+ Certified
Microsoft MCP’s Certified
MSCE and MCP Certified
WORKEXPERIENCECONTINUED . . .
Timeline
Project Coordinator
FedEx Services
01.2006 - Current
TECHNICAL SUPPORT ADVISOR
INBOUND CALL CENTER, FedEx Express
01.2000 - 01.2006
Senior Technical Analyst
FedEx
06.1996 - 05.2000
University of Phoenix
Bachelor of Science from E-Business
University of Phoenix
Master of Science from Management Information Systems
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