Sophia Graham
Reno,NV
Summary
Results-driven project coordinator with a strong background in project management and customer service. Notable for resolving client concerns through effective communication and problem-solving skills, while supporting project timelines and budget preparations.
Overview
6
6
years of professional experience
Work History
Project Coordinator
CASAT, University of Nevada, Reno
Reno, Nevada
12.2022 - Current
- Managed documentation for project plans, reports, and presentations consistently.
- Assisted in tracking project timelines and deliverables to ensure adherence to deadlines.
- Supported budget preparation by collecting necessary financial data for projects.
- Collaborated with faculty and staff to implement project strategies across departments.
- Evaluated project processes and suggested improvements for future initiatives efficiently.
- Coordinated with internal departments, as well as external vendors, to ensure the successful completion of tasks.
- Generated weekly, monthly, and quarterly reports summarizing key performance indicators.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Developed and implemented project plans, established timelines, tracked progress, and ensured deadlines were met.
- Resolved customer complaints through clear communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Marriage and Family Therapist Practicum Trainee
Zephyr Wellness
Sparks, Nevada
12.2023 - 12.2024
- Researched best practices in marriage and family therapy techniques.
- Engaged clients in evidence-based interventions to address concerns.
- Developed individualized treatment plans based on client needs and goals.
- Adhered to ethical guidelines for confidentiality as outlined by the American Association for Marriage and Family Therapy.
- Conducted individual and family therapy sessions under supervision.
- Assisted in developing treatment plans tailored to client needs.
- Documented client progress and maintained accurate case notes.
- Collaborated with multidisciplinary teams to ensure comprehensive care.
Medical Receptionist
Zephyr Wellness
Sparks, NV
05.2022 - 12.2023
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Scheduled appointments using electronic health record systems.
- Coordinated insurance verifications and pre-authorizations for patients.
- Maintained confidentiality of patient information in compliance with regulations.
- Collaborated with medical staff to streamline patient flow and care delivery.
- Handled phone inquiries, addressing patient questions and concerns promptly.
- Organized and maintained medical records for easy access and retrieval.
Facility Attendant
City Of Reno
Reno, NV
05.2021 - 07.2022
- Provided customer service support to visitors, addressing inquiries and concerns promptly.
- Provided customer service assistance to visitors by answering questions regarding facility programs, services, and policies.
- Inspected and maintained facility equipment to ensure safety standards were met.
- Maintained cleanliness and organization of facility areas and equipment.
- Assisted in the setup and breakdown of events and activities in community spaces.
- Monitored facility usage to ensure compliance with safety regulations and procedures.
Receptionist
Renown Regional Medical Center
Reno, NV
01.2020 - 12.2020
- Scheduled appointments, ensuring timely coordination between patients and medical staff.
- Managed a multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained patient records accurately, ensuring confidentiality and compliance with regulations.
- Assisted in billing inquiries, providing clear information on payment processes.
- Collaborated with healthcare providers to facilitate smooth patient check-in procedures.
Education
Master of Arts - Marriage And Family Therapy
Touro University Worldwide
Los Alamitos, CA12-2024
Bachelor of Science - Human Development And Family Sciences
University of Nevada, Reno
Reno, NV05-2022
Skills
- Project management
- Excellent interpersonal communication
- Team collaboration
- Customer management
- Technical troubleshooting
- Technical assistance
- Ethical compliance
- Documentation management
Accomplishments
- Summa Cum Laude recognition from Touro University Worldwide
- Dean's List at the University of Nevada, Reno
- Successful project completion for grants with funding by the CDC & SAMHSA
References
References available upon request.
Timeline
Marriage and Family Therapist Practicum Trainee
Zephyr Wellness
12.2023 - 12.2024
Project Coordinator
CASAT, University of Nevada, Reno
12.2022 - Current
Medical Receptionist
Zephyr Wellness
05.2022 - 12.2023
Facility Attendant
City Of Reno
05.2021 - 07.2022
Receptionist
Renown Regional Medical Center
01.2020 - 12.2020
Master of Arts - Marriage And Family Therapy
Touro University Worldwide
Bachelor of Science - Human Development And Family Sciences
University of Nevada, Reno
Similar Profiles
Cristel CotucCristel Cotuc
OPS Student Employee at University of Nevada RenoOPS Student Employee at University of Nevada Reno
Jacob LoughryJacob Loughry
Staff Research Associate II at University of Nevada, RenoStaff Research Associate II at University of Nevada, Reno
Kyle WilliamsKyle Williams
Tutor at University of Nevada, RenoTutor at University of Nevada, Reno
Alan BrittAlan Britt
Redzone Specialist at SK Foods, Reno NVRedzone Specialist at SK Foods, Reno NV
Azucena GarciaAzucena Garcia
Transit Bus Driver at Reno Sparks Indian ColonyTransit Bus Driver at Reno Sparks Indian Colony