Araya McNeal
Washington,DC
Summary
I am looking for a customer service job.
Overview
7
7
years of professional experience
Work History
Front Counter Position
Baked & Wired
04.2024 - Current
- Warmly welcomed customers upon approaching the counter and placing orders.
- Packaged cupcakes and baked goods orders.
- Processed food and drink orders efficiently and accurately using POS systems.
- Operated cash register and processed payments for orders.
- Prepared drink orders.
- Maintained the cleanliness of the establishment.
- Maintained stock and replenished workstation products.
Grocery Fresh Associate
Amazon
07.2021 - 06.2022
- Received and stocked grocery product intake.
- Prepared grocery store orders for delivery through picking.
Sales Associate
TJ Maxx
05.2021 - 07.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked and organized store departments.
- Oversaw dressing rooms and maintained the cleanliness of the store.
- Accurately processed POS transactions, returning change, money, debit/credit cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Team Member/Trainer
Chick-fil-A
01.2019 - 01.2021
- Worked different stations (i.e., register, drive-thru window) to provide optimal coverage and meet production goals.
- Packaged orders and delivered them to guests.
- Trained new team members.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean and organized to maintain the cleanliness of the restaurant.
- Addressed and resolved customer complaints in polite and professional manner.
Hostess
Ford’s Fish Shack
05.2018 - 10.2018
- Greeted guests and managed the seating chart for the restaurant.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers and food runners to prepare the dining area for every guest.
- Seated guests based on guest preferences and seating availability.
- Backed up servers by bussing tables.
Education
Master of Public Health - Epidemiology
George Washington University
Washington, DC08-2025
Bachelor of Science - Biological Sciences
Virginia Commonwealth University
Richmond, VA05-2023
Skills
- Adaptable problem-solving
- Clear communication
- Attentiveness
- Reliable team member
- Collaboration
Timeline
Front Counter Position
Baked & Wired
04.2024 - Current
Grocery Fresh Associate
Amazon
07.2021 - 06.2022
Sales Associate
TJ Maxx
05.2021 - 07.2021
Front Team Member/Trainer
Chick-fil-A
01.2019 - 01.2021
Hostess
Ford’s Fish Shack
05.2018 - 10.2018
Master of Public Health - Epidemiology
George Washington University
Bachelor of Science - Biological Sciences
Virginia Commonwealth University