Araybian Milson
Summary
Seasoned Director at Chick-Fil-A with a proven track record in leadership and employee development. Excelled in fostering team collaboration and enhancing customer relations, significantly improving workplace culture. Skilled in effective communication and problem-solving, adept at driving performance improvement and achieving operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director
Chick-Fil-A
03.2018 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created weekly production schedules for all food items in accordance with demand forecasts.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained a positive work environment that promoted collaboration between team members.
Front End Supervisor
Dicks Sporing Goods
Savannah, GA
10.2023 - 03.2024
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Processed returns and exchanges according to company policies.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Resolved customer complaints in a professional manner.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
Children’s Church Leader
Sweetfield of Eden Baptist Church
01.2013 - 01.2019
Front End Supervisor
Kroger
10.2016 - 02.2018
- Trained new employees
- Ran Customer Service Booth
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Delegated work to staff, setting priorities and goals.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Education
Bachelor of HEALTH SCIENCE - HUMAN PERFORMANCE, FITNESS MANAGEMENT
Georgia Southern University
12.2021
Skills
- Effective Communication
- Teamwork
- Leadership
- Responsibility
- People skills
- Employee development
- Team collaboration
- Staff development
- Rules and regulations
- Goal setting
- Relationship building
- Conflict resolution
- Problem-solving
Accomplishments
- Chick-fil-A Scholarship, 2017
- Civic Club Scholarship, 2018-2019
Volunteer Experience
Children’s Church Leader, Sweetfield of Eden Baptist Church, 2013-2019
Certification
- Certificate of Achievement for The Georgia Educator Ethics Assessment , September 20,2023
Languages
English- sign language
Professional
Timeline
Front End Supervisor
Dicks Sporing Goods
10.2023 - 03.2024
Director
Chick-Fil-A
03.2018 - Current
Front End Supervisor
Kroger
10.2016 - 02.2018
Children’s Church Leader
Sweetfield of Eden Baptist Church
01.2013 - 01.2019
Bachelor of HEALTH SCIENCE - HUMAN PERFORMANCE, FITNESS MANAGEMENT
Georgia Southern University