Arbach Joanna
Marion ,SD
Summary
Dynamic debt collector with proven success at Premier Bankcard, utilizing negotiation and problem-solving skills to enhance collection rates. Expert in debt recovery strategies and client relations, consistently achieving goals while maintaining compliance. Recognized for training new team members and fostering a collaborative environment to improve customer satisfaction.
Overview
14
14
years of professional experience
Work History
Debt Collector
Premier Bankcard
Sioux Falls, SD
02.2014 - Current
- Managed collection accounts using proprietary software to ensure timely follow-up on overdue payments.
- Conducted outreach to customers via phone and email to negotiate payment arrangements and resolve account issues.
- Reviewed account information for accuracy, ensuring compliance with federal and state regulations during collections process.
- Collaborated with team members to develop strategies for improving collection rates and customer satisfaction.
Retention Customer Service Representative
GC Services Call Center
El Paso, TX
05.2012 - 01.2014
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Assisted customers in navigating account management tools for seamless service interactions.
- Documented customer interactions accurately to ensure consistency and compliance with company policies.
- Trained new team members on best practices for customer retention strategies and systems usage.
Education
Bachelor of Science - Interdisciplinary Studies/ Education
The University of Texas At El Paso
El Paso, TX05.2011
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Stress tolerance
- Client relations
- Complex Problem-solving
- Proficiency in software
- Negotiation
- Assertiveness
- Payment acceptance
- Persuasion techniques
- Collections best practices
- Call center background
- Organization skills
- Customer service
Timeline
Debt Collector
Premier Bankcard
02.2014 - Current
Retention Customer Service Representative
GC Services Call Center
05.2012 - 01.2014
Bachelor of Science - Interdisciplinary Studies/ Education
The University of Texas At El Paso