Arben Odza
Pompton Lakes,New Jersey
Summary
Motivated, efficient, and tech-savvy with over two years of sales experience and a proven ability to manage time and relationships effectively. Skilled at quickly learning and adapting to new technologies, resolving issues under pressure, and delivering exceptional customer service. Entrepreneurial mindset with a strong work ethic and a commitment to continuous improvement. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
3
3
years of professional experience
Work History
Partial Business Owner
Larentia Investing LLC
Wayne, New Jersey
08.2021 - Current
- Participated in management training programs to develop leadership and organizational skills
- Collaborated with business partners to maintain strong professional relationships and ensure smooth operations
- Organized work schedules and implemented efficient work patterns, increasing productivity and team cohesion
Help Desk Technician
Small IT Business
, NJ
05.2024 - 08.2024
- Answered customer calls and provided remote assistance for troubleshooting technical issues
- Logged and tracked support requests using ticketing systems, ensuring timely resolution of IT problems
- Diagnosed and resolved software and hardware issues, maintaining a 95% first-call resolution rate
- Installed and configured computer systems and software for clients, ensuring optimal performance
Sales Consultant
Best Buy
Wayne, New Jersey
11.2022 - 08.2024
- Delivered outstanding customer service by identifying client needs and recommending suitable electronics and technology solutions
- Exceeded sales targets by 15% on average through effective product demonstrations and upselling techniques
- Trained new team members on product knowledge and sales strategies, improving overall team performance
- Maintained an organized and visually appealing sales floor to enhance customer shopping experiences
Education
Bachelor of Science - Computer Science
Montclair State University
Montclair, New Jersey05-2026
High School -
Pompton Lakes High School
Pompton Lakes, New Jersey06.2022
Skills
- Customer Service Excellence
- Sales and Upselling Techniques
- IT Support and Troubleshooting
- Computer Literacy
- Time Management and Organization
- Team Leadership and Training
- Communication, Perseverance, and Resilience
Languages
English
Professional
Albanian
Limited
Timeline
Help Desk Technician
Small IT Business
05.2024 - 08.2024
Sales Consultant
Best Buy
11.2022 - 08.2024
Partial Business Owner
Larentia Investing LLC
08.2021 - Current
Bachelor of Science - Computer Science
Montclair State University
High School -
Pompton Lakes High School
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