Joanna Cook
Fernandina Beach,FL
Summary
Dynamic business owner with a proven track record at Card My Yard, Amelia Island, excelling in client engagement and operational oversight. Recognized for cultivating strong customer relationships and enhancing online presence. Skilled in financial management and service excellence, delivering exceptional results under pressure while prioritizing meticulous attention to detail.
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships with clients to ensure success. Meticulous eye for detail and creating a personal experience.
Overview
33
33
years of professional experience
Work History
Business Owner
Card My Yard, Amelia Island
11.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Flight Attendant
United AirLines
07.1992 - 04.2015
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Education
No Degree - Criminal Justice
Georgia State University
Atlanta, GA06-1992
Skills
- Service excellence
- Client engagement
- Meticulous attention to detail
- Goal-oriented mindset
- Customer service excellence
- Operational oversight
- Content creation for social platforms
Timeline
Business Owner
Card My Yard, Amelia Island
11.2022 - Current
Flight Attendant
United AirLines
07.1992 - 04.2015
No Degree - Criminal Justice
Georgia State University
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