Arben Odza
Pompton Lakes
Summary
Motivated, efficient, and tech-savvy with over two years of sales experience and a proven ability to manage time and relationships effectively. Skilled at quickly learning and adapting to new technologies, resolving issues under pressure, and delivering exceptional customer service. Entrepreneurial mindset with a strong work ethic and a commitment to continuous improvement.
Overview
4
4
years of professional experience
Work History
IT Technician Intern
EZ Solutions
09.2025 - Current
- Diagnosed and resolved hardware and software issues for end-users, enhancing operational efficiency.
- Assisted in installation and configuration of network systems, supporting seamless connectivity.
- Provided technical support through ticketing systems, ensuring timely resolution of user inquiries.
- Maintained inventory of IT equipment and supplies, streamlining procurement processes.
Help Desk Technician Intern
MyItDirect
05.2024 - Current
- Answered customer calls and provided remote assistance for troubleshooting technical issues.
- Logged and tracked support requests using ticketing systems, ensuring timely resolution of IT problems.
- Diagnosed and resolved software and hardware issues, maintaining a 95% first-call resolution rate.
- Installed and configured computer systems and software for clients, ensuring optimal performance.
- Work As a Summer Intern and still employed to the job
Partial Business Owner
Larentia Investing LLC
08.2021 - Current
- Participated in management training programs to develop leadership and organizational skills.
- Collaborated with business partners to maintain strong professional relationships and ensure smooth operations.
- Organized work schedules and implemented efficient work patterns, increasing productivity and team cohesion.
Sales Consultant
Best Buy
06.2022 - 05.2024
- Delivered outstanding customer service by identifying client needs and recommending suitable electronics and technology solutions.
- Exceeded sales targets by 15% on average through effective product demonstrations and upselling techniques.
- Trained new team members on product knowledge and sales strategies, improving overall team performance.
- Maintained an organized and visually appealing sales floor to enhance customer shopping experiences.
Education
Bachelor level Degree - Computer Science
Montclair State University
Montclair, New Jersey07-2026
High School -
Pompton Lakes High School
Pompton Lakes, New Jersey06.2022
Skills
- Customer Service Excellence
- Sales and Upselling Techniques
- IT Support and Troubleshooting
- Computer Literacy
- Time Management and Organization
- Team Leadership and Training
- Hardware troubleshooting
- Technical support
- Ticketing systems
Languages
English
Native or Bilingual
Albanian
Professional Working
Timeline
IT Technician Intern
EZ Solutions
09.2025 - Current
Help Desk Technician Intern
MyItDirect
05.2024 - Current
Sales Consultant
Best Buy
06.2022 - 05.2024
Partial Business Owner
Larentia Investing LLC
08.2021 - Current
Bachelor level Degree - Computer Science
Montclair State University
High School -
Pompton Lakes High School