Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
OfficeManager

Kenrick Sutherland

Service Now Extern
Dover,DE

Summary

Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Technician Intern

BRAIN POWER Technology
New York, NY
10.2021 - Current
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Assisted IT team members by crafting project research material for implementation.
  • Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
  • Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.

Warehouse Worker

Walmart distribution
Dover, DE
12.2021 - 02.2022
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Sales Associate

The Home Depot
Dover, DE
07.2021 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Personal Shopper

Sam's Club
Dover, DE
04.2021 - 06.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Service Now Extern - Service Now

Code Differently
Wilmington, DE
06.2022

High school diploma - Business

Dover High School
05.2020

Skills

  • Efficient Service
  • Wiring Installations
  • Camera Installations
  • Customer Service
  • Time Management
  • IT Management
  • Flexible Hours
  • Upselling Techniques
  • Assigning Tasks

Additional Information

  • Authorized to work in the US for any employer

Certification

  • [Scrum Master Certification], [Bearded Eagal] - [05-23-22]


Timeline

Warehouse Worker

Walmart distribution
12.2021 - 02.2022

IT Technician Intern

BRAIN POWER Technology
10.2021 - Current

Sales Associate

The Home Depot
07.2021 - 11.2021

Personal Shopper

Sam's Club
04.2021 - 06.2021

Service Now Extern - Service Now

Code Differently

High school diploma - Business

Dover High School

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