Arber Gjinolli
Ridgewood
Summary
Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
5
5
years of professional experience
Work History
Food Waiter
Table 87 Coal Oven Pizza - Home Of The Coal Oven Slice
07.2023 - Current
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Waiter
Jack's Wife Freda
09.2022 - 05.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waiter
Antique Garage
09.2021 - 07.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Met with chef to review daily specials and menu changes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Waiter
Piatto
02.2019 - 11.2019
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Education
Hospitality
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Guest relations management
- Food spoilage prevention
- High-Volume Dining
- Guest Seating Arrangements
- Order Accuracy
- Daily Specials Memorization
Timeline
Food Waiter
Table 87 Coal Oven Pizza - Home Of The Coal Oven Slice
07.2023 - Current
Waiter
Jack's Wife Freda
09.2022 - 05.2023
Waiter
Antique Garage
09.2021 - 07.2022
Waiter
Piatto
02.2019 - 11.2019
Hospitality
LaGuardia Community College of The City University of New York
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