Arbreeanna Stanley

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

•Attended, participated, and contributed to monthly staff meetings addressing resident needs.

•Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.

• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.