ARBREENA ALSTON
Sutherland Global
Mobile,US
4
years of professional experience
Diligent Financial Analyst with a strong background in client relations and history of fostering positive client interactions. Successfully managed client portfolios and resolved complex issues, enhancing customer satisfaction. Demonstrated effective communication and problem-solving skills to build and maintain client trust.
Work History
Banking Client Relations Specialist
3 Years 1 Month- Processed payments for credit accounts received through various channels, including checks, debit cards, and electronic transfers.
- Resolved client inquiries promptly, increasing retention through effective problem-solving strategies.
- Resolved client inquiries promptly, increasing retention through effective problem-solving strategies/ case management
- Reviewed account activities to identify and investigate potential fraudulent transactions.
Disputes Resolution Representative
8 Months- Documented dispute and fraud inquiries from credit union cardholders to initiate claims
- Collaborated with internal departments to process claims and chargebacks
- Contacted cardholders by phone to gather required information needed to process claims
- Case management
Education
High School
Commercial Driving
Skills
Financial Analysis
Payment Processing
Revenue Cycle Management
Fraud and Disputes Claim Processing
Case Management
Client Relations
Timeline
Banking Client Relations Specialist
Sutherland Global
07.2023 - CurrentRead More
Disputes Resolution Representative
PSCU
10.2022 - 06.2023Read More
Bishop State Community College - Central Campus
Commercial Driving
Read More
Murphy High School
High School
Read More