Arbriana Carter
Houston
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Education Coordinator
C2 Education Centers
Houston
09.2024 - Current
- Managed budgeting in regards to monthly spending, ratio of tutors needed per day/session and calulating budget growths/losses per month based on enrollment package options.
- Maintained records of course enrollment, attendance, payments and progress made by students in the program.
- Coordinated with community vendors to ensure quality services and information were provided during education events.
- Communicated regularly with leadership team regarding updates on current updates,policies or initiatives within the department.
Barista Shift Supervisor
Dutch Bros
Houston
06.2024 - Current
- Supervised daily operations ensuring smooth coffee preparation and customer service.
- Trained new baristas on drink recipes and equipment usage for efficiency.
- Managed inventory and restocked supplies to maintain product availability.
- Managed inventory levels and restocked supplies to ensure product availability.
- Collaborated with management on promotional events and product launches.
- Resolved customer complaints promptly to maintain a positive atmosphere.
Operations Supervisor
SSA Group- Houston Zoo
Houston
01.2023 - 09.2024
- Oversee inventory of product, guest satisfaction and holding the team accountable when it comes to prepping the set-up of an event, executing and upholding responsibilities and standards, breakdown and cleaning up of an event and within the park at food stands and cafes
- Successfully interpret BEOs with high standards of organization, and to be able to explain and elaborate on event/park successes and failures.
- Problem solving and bringing new ideas when to comes to interacting with the guests and clients, the team and upper management
Manager of Operations
Salad And Go
Houston
12.2021 - 12.2022
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Customer Service Experience Clerk
LBI Optics
Dallas
08.2019 - 10.2021
- Managed customer orders, ensuring accuracy and timely delivery, building positive relationships with customers.
Diagnosed and resolved technical problems over the phone or remotely thru chat. - Processed returns and exchanges and provided order status updates and resolved customer inquiries related to shipping and delivery.
Resolved customer complaints and managed returns and credits to their accounts in a timely manner. - Collaborated with team members to streamline daily operations and workflows.
- Handled incoming correspondence, directing inquiries to appropriate departments.
- Assisted sales representatives in closing deals by providing product information and addressing customer questions.
Provided technical support on product setup, configuration, and operation.
Education
Bachelor of Arts - Mass Communications/ Media Production
University of Houston
Houston, TX 08.2018 - 12.2022
Skills
- Leadership development
- Administrative tasks
- Quality control
- Event planning
- Technical support
- Time management
- Leadership skills
- Budget management
- Event coordination
- Customer service
- Team collaboration
- Quality assurance
- Effective communication
- Problem solving
- Inventory control
Timeline
Education Coordinator
C2 Education Centers
09.2024 - Current
Barista Shift Supervisor
Dutch Bros
06.2024 - Current
Operations Supervisor
SSA Group- Houston Zoo
01.2023 - 09.2024
Manager of Operations
Salad And Go
12.2021 - 12.2022
Customer Service Experience Clerk
LBI Optics
08.2019 - 10.2021
Bachelor of Arts - Mass Communications/ Media Production
University of Houston
08.2018 - 12.2022