ARCADIO "ARCHIE" ALICAWAY III
DALY CITY,USA
Summary
Experienced IT professional with over 12 years of expertise in network and systems installation, configuration, upgrading, and maintenance. Skilled in administration and troubleshooting for Linux and Windows Servers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Desktop Systems Specialist
Lawrence Berkeley National Laboratory
01.2023 - Current
- Troubleshoot and resolve moderate issues with computers, software, operating systems, and peripherals.
- Manage small projects, including software evaluations, infrastructure assessments, and deployments, with planning and communication.
- Support daily IT operations, including desktop support refresh and repurposed workstation programs.
Independent IT Field Technician (Part-Time)
Field Nation App
12.2019 - 01.2025
- Provide service and customer support during field visits or dispatches.
- Manage all on site installation, repair, maintenance and test tasks.
- Setting up IT Infrastructure for any size of Business.
IT Systems Engineer
InfoIMAGE, Inc.
11.2022 - 08.2023
- Manage production and development VMware/VxRail infrastructure.
- Manage Active Directory including Group Policies.
- Supporting C-Suite Level Executives and Setting up the A/V room for their meetings.
IT Helpdesk Support Level 3
ComputerCare
09.2021 - 11.2022
- Act as Tier 3 support to resolve all local and remote-site PC hardware, software and basic networking problems.
- Windows/Mac and Linux Software and Hardware Troubleshooting.
- Supporting Mobile Devices - iphones, android, tablets, etc.
Senior Helpdesk Support
TISTA Science & Technology Corporation
09.2020 - 09.2021
- Provide Technical Support for all employees via phone, email and Remote Desktop.
- Supporting C-Suite Level Executives and Setting up the A/V room for their meetings.
- Support for O365 Management suite (Office, Teams, SharePoint, Intune).
System Administrator
ObjectBright Philippines, Inc.
09.2016 - 07.2019
- Monitor and resolve issues with Windows and Linux servers and desktop environments, including server status, network performance, backup and database status, etc.
- Monitor and resolve any issues in the Active Directory, VMs, Exchange and VOIP messaging environment, Security Center for Kaspersky, etc.
- Coordinate and communicate with the Global IT team.
System Administrator
One Hundred Services, Inc. "Yellow-Pages.ph"
08.2014 - 09.2016
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
- Configure CPU, memory, and disk partitions as required.
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Managing of cloud servers (Amazon EC2 Servers).
Desktop Support Engineer
AIM Corporate Solutions, Inc.
09.2013 - 04.2014
- Provide on-site support to manufacturing company, supporting 1000 employees.
- Maintenance support on network and systems and also applications in use.
- Support on user-based systems and applications in use.
IT Support
Zephyr Communications Corp.
12.2011 - 06.2012
- Installing and configuring computer hardware operating systems and applications.
- Talking staff/agents through a series of actions, either face to face or over the telephone.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
IT Help Desk and Monitoring Assistant
Cablelink Internet Services Inc.
06.2010 - 09.2011
- Receives general instructions from the Technical Support and Monitoring Supervisor for new tasks.
- Receives escalated trouble service order number and calls for assistance from internal customers, including Customer Service assistants and installation / maintenance personnel.
- Act as 2nd level technical support to users, accepting trouble reports and dispatching them to appropriate personnel.
Education
Bachelor of Science - Computer Engineering
AMA Computer College
Makati City, Metro Manila01.2006
Skills
SKILLS:
Network: VLAN,TCP/IP,DHCP,UDP,SMTP,DNS,UDP,SMNP and Active DirectoryDomain Controller
OperatingSystem:Windows11/10/8/7/LinuxCentos,Ubuntu,RedHat,Rocky,macOS, Windows Server 2003
r2/2008 r2/2016/2019,Windows Small Business Server 2011 and Chef Server
Database: Oracle,Sql and Mysql
Software: LastPass,Oomnitza,,Citrix,VMware,ESXi,VSphere,ExchangeAdmin Center,Trend Micro
Endpoint Encryption Management for
Microsoft,Cisco Identity Services Engine(ISE),SCCM,Zoom,Datadog,Gitlab,Ruby on
Rails,Cacti,Nagios,MRTG,Slack,Asterisk,Office365,AWS EC2, Bigfix,Crowdstrike,Druva
Lansweeper,Microsoft Intune,Bomgar,Putty,Freshworks,Cisco AnyConnect,Google
Workspace,Slack,MicrosoftAzure,Okta,DuoSecurity,Jamf,Jira,Confluence,Microsoft 365 Admin Center and
Python,Powershell and MSP-Central
Hardware: Ubiquiti Edge Router,Watchguard,Fortinet,PaloAlto,Cisco Routers and
Switches, PBX, Dell PowerEdge T100, Computer Hardware, MacBooks, Cisco IP
Phones, Polycom Conference Phones, Wifi Routers,Dell VxRail Emc HCI System,OneFS and Network Printers
Certification
- AWS Essentials
- CCNA1 Networking Basics
Training
Philippine Long Distance Telephone Company (PLDT), San Vicente, San Pedro, Laguna, Main Distribution Frame Trainee, Senior Main Distribution Frame, 2006-06-01, 2006-08-01
Timeline
Desktop Systems Specialist
Lawrence Berkeley National Laboratory
01.2023 - Current
IT Systems Engineer
InfoIMAGE, Inc.
11.2022 - 08.2023
IT Helpdesk Support Level 3
ComputerCare
09.2021 - 11.2022
Senior Helpdesk Support
TISTA Science & Technology Corporation
09.2020 - 09.2021
Independent IT Field Technician (Part-Time)
Field Nation App
12.2019 - 01.2025
System Administrator
ObjectBright Philippines, Inc.
09.2016 - 07.2019
System Administrator
One Hundred Services, Inc. "Yellow-Pages.ph"
08.2014 - 09.2016
Desktop Support Engineer
AIM Corporate Solutions, Inc.
09.2013 - 04.2014
IT Support
Zephyr Communications Corp.
12.2011 - 06.2012
IT Help Desk and Monitoring Assistant
Cablelink Internet Services Inc.
06.2010 - 09.2011
Bachelor of Science - Computer Engineering
AMA Computer College
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