Arceira Doughty
Oak Park,MI
Summary
Highly-motivated Salon Receptionist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to enhancing future business growth by providing first-rate customer service. Proactive and friendly individual polished in maintaining appointment calender scheduling and handling general requests for product information and customer complaints.
Overview
3
3
years of professional experience
Work History
Salon Receptionist
6 Salon
Royal Oak, MI
09.2023 - Current
- Provide information about services, products and prices to customers, while advising customers of seasonal promotions to create rapport and improve sales.
- Process payments for services rendered.
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
- Foster relationships with existing clients through friendly conversation and follow-up inquiries.
- Collaborate with team members to ensure high standards of customer service were met consistently.
- Responsible for opening and closing the reception area according to set guidelines.
- Receive phone calls to assist customers in scheduling, rescheduling or canceling appointments.
MANAGER
Free Time Errands and Cleaning Services
Royal Oak, Michigan
03.2021 - 08.2023
- Answer phones and provide excellent customer service
- Train staff on cleaning and laundry requirements and standards
- Inspect Airbnb and Corporate housing units for damage
- Purchase Cleaning supplies and complete supply inventory
- Make schedules and delegate cleaning assignments.
SHIFT LEAD
Panda Express
Royal Oak, Michigan
07.2021 - 06.2023
- Answer phones to take orders, and packaged orders in timely manner
- Provide exceptional customer service to ensure customer satisfaction
- Train new staff and handled escalation between customers and new staff
- Operate cash register, handling 100+ transactions daily, and count money in cash drawers to ensure amount is correct
- Complete EOD cash sheet, cashier audit log and safe log
- Serve food cafeteria style by placing uniform portions of food on customers plates depending on bowl/plate request and ala carte menu.
FOOD SERVICE WORKER
Culantro
Ferndale, Michigan
03.2021 - 06.2021
- Answered phones to take orders, and packaged orders in timely manner
- Assembled items to be served and sold at designated food service area such as desserts and beverages
- Operated cash register, handling 30+ transactions on an average daily, and count money in cash drawers to ensure amount is correct
- Maintained cleanliness of food service and bathroom facilities
- Provided excellent customer service for multilingual customer base
- Provided diners with detailed overview of specials and menu items, answering complex dish preparation
- Stored and sanitized dishes, glasses and silverware
- Opened and close restaurant independently.
Education
Penn Foster High School Online
01.2023
Berkley High School
01.2021
Food Handler Course
Panda Express Team Member Modules 1-6
Panda Express Shift Lead Modules 1-2
Associate of Arts - Psychology
Oakland County Community College
Royal Oak, MISkills
- Cashier/Cash Handling
- Customer service
- Food safety and sanitation
- Microsoft Word
- Typing speed 45 WPM
- People Skills
- Operations management
- Time management skills
- Quick learner
- Appointment Scheduling
- Building Rapport
- Sales
- Front Desk Management
Timeline
Salon Receptionist
6 Salon
09.2023 - Current
SHIFT LEAD
Panda Express
07.2021 - 06.2023
MANAGER
Free Time Errands and Cleaning Services
03.2021 - 08.2023
FOOD SERVICE WORKER
Culantro
03.2021 - 06.2021
Penn Foster High School Online
Berkley High School
Food Handler Course
Panda Express Team Member Modules 1-6
Panda Express Shift Lead Modules 1-2
Associate of Arts - Psychology
Oakland County Community College
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