Archana Harikumar

Management Trainee

Kinder Women's Hospital and Fertility Centre

11.2011 - 06.2012

Company overview; A healthcare facility specializing in women's health and fertility services.
Assisted with patient flow;(Registration, Discharge, Cacellation)
Welcomed patients.
Explained patients about the services, packages and providers.
Scheduled and managed patient appointments.
Did outpatient registrations and opened a new patient records for them.
Did registration and discharge of in patients.
Did cancellation of appointments.
Answered patient enquiries.
Processed different payments of patients.
Assisted patients in filling several forms.
Accompanied emergency patients, assisted their helpers and communicated between departments.
Attended different calls;
Answered phone calls and transferred calls to corresponding departments.
Reached out to patients about their appointments and did regular follow up phone calls.
Collected feedbacks from inpatients and outpatients.
Maintained medical records;
Filed and retrieved patient records.
Made sure medical records are organized, accurate and complete.
Arranged patient records into the corresponding racks.
Maintained patient records register.
Accepted different payments/Medical billing
Accepted payments from patient registration, patient discharge, medical lab payments and insurance payments.
Attended meetings;
Attended meetings with higher authority and gave ideas and suggestions to improve the services.
Maintained office supplies;
Collected supplies from the hospital store and to kept the supplies in stock.
Maintained the desk clean and welcoming.