Archana Thomas
Customer Support Lead/ Patient Receptionist/ Triage
Missouri City,US
Summary
Dynamic and detail-oriented professional with experience at JUST 4 KIDS PEDIATRICS, excelling in medical office procedures and patient triage. Proven ability to enhance client satisfaction and foster positive relationships through effective communication and multitasking. Proficient in EMR/EHR systems, with a strong initiative to improve operational efficiency and patient care. Reliable and focused on delivering results while maintaining positive and organized environment.
Overview
9
9
years of professional experience
1
1
Certification
4
4
Languages
Work History
Medical Assistant/Receptionist
JUST 4 KIDS PEDIATRICS
08.2022 - Current
- Triage patients and document encounters.
- Managed multi-line phone system; greeted patients.
- Maintained accurate medical records.
- Coordinated scheduling, check-in/check-out, and billing.
- Transcribed and relayed phone messages.
- Verified patient insurance, demographics, and health history.
- Adhered to HIPAA guidelines to protect patient privacy.
Private Home Tutor
Private Home
10.2018 - 12.2022
- Tutored three kids. One in 8th grade and the other two in 10th and an 11th grader who is on the spectrum.
- Improved student comprehension by utilizing tailored teaching methods for individual learning styles.
- Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
- Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
- Increased student motivation by setting realistic goals and celebrating achievements, creating a sense of accomplishment in learners.
Real Estate Assistant
Sunaina Ratwani APEX Realtors
07.2021 - 10.2021
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Increased client base by actively participating in networking events and generating leads through social media platforms.
- Maintained efficient office operations by handling errands and administrative functions.
Childcare Provider
Generation Yoga
01.2017 - 09.2018
- Utilized positive reinforcement techniques to encourage good behavior.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
Cashier
Raising Cane's Restaurants
02.2016 - 07.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Biology
University of Houston
Houston, TX 05.2001 -
Associate of Science - Biology
Houston Community College
Stafford, TX 05.2001 -
High School Diploma -
Ridge Point High School
Missouri City, TX 05.2001 -
Skills
Initiative-taking
Medical office procedures
Medical receptionist experience
EMR / EHR
Typing 45 wpm
Microsoft office
Social Media and Tech Savvy
Supervision and leadership
Multitasking Abilities
Certification
CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Professional Working
Spanish
Limited Working
Software
EHR/EMR
MICROSOFT WORD
MICROSOFT POWERPOINT
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancement401k matchHealthcare benefitsCompany CultureTimeline
CPR
01-2025
Medical Assistant/Receptionist
JUST 4 KIDS PEDIATRICS
08.2022 - Current
Real Estate Assistant
Sunaina Ratwani APEX Realtors
07.2021 - 10.2021
Private Home Tutor
Private Home
10.2018 - 12.2022
Childcare Provider
Generation Yoga
01.2017 - 09.2018
Cashier
Raising Cane's Restaurants
02.2016 - 07.2017
Bachelor of Science - Biology
University of Houston
05.2001 -
Associate of Science - Biology
Houston Community College
05.2001 -
High School Diploma -
Ridge Point High School
05.2001 -