Archana Thomas
Customer Support Lead/ Patient Receptionist/ Triage
Missouri City,US
Summary
Dynamic and detail-oriented professional with experience at JUST 4 KIDS PEDIATRICS, excelling in medical office procedures and patient triage. Proven ability to enhance client satisfaction and foster positive relationships through effective communication and multitasking. Proficient in EMR/EHR systems, with a strong initiative to improve operational efficiency and patient care. Reliable and focused on delivering results while maintaining positive and organized environment.
Overview
9
9
years of professional experience
1
1
Certification
4
4
Languages
Work History
Medical Assistant/Receptionist
JUST 4 KIDS PEDIATRICS
08.2022 - Current
- Triage patients and document encounters.
- Managed multi-line phone system; greeted patients.
- Maintained accurate medical records.
- Coordinated scheduling, check-in/check-out, and billing.
- Transcribed and relayed phone messages.
- Verified patient insurance, demographics, and health history.
- Adhered to HIPAA guidelines to protect patient privacy.
Private Home Tutor
Private Home
10.2018 - 12.2022
- Tutored three kids. One in 8th grade and the other two in 10th and an 11th grader who is on the spectrum.
- Improved student comprehension by utilizing tailored teaching methods for individual learning styles.
- Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
- Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
- Increased student motivation by setting realistic goals and celebrating achievements, creating a sense of accomplishment in learners.
Real Estate Assistant
Sunaina Ratwani APEX Realtors
07.2021 - 10.2021
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Increased client base by actively participating in networking events and generating leads through social media platforms.
- Maintained efficient office operations by handling errands and administrative functions.
Childcare Provider
Generation Yoga
01.2017 - 09.2018
- Utilized positive reinforcement techniques to encourage good behavior.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
Cashier
Raising Cane's Restaurants
02.2016 - 07.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Biology
University of Houston
Houston, TX 05.2001 -
Associate of Science - Biology
Houston Community College
Stafford, TX 05.2001 -
High School Diploma -
Ridge Point High School
Missouri City, TX 05.2001 -
Skills
Initiative-taking
Certification
CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Professional Working
Spanish
Limited Working
Software
EHR/EMR
MICROSOFT WORD
MICROSOFT POWERPOINT
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancement401k matchHealthcare benefitsCompany CultureTimeline
CPR
01-2025
Medical Assistant/Receptionist
JUST 4 KIDS PEDIATRICS
08.2022 - Current
Real Estate Assistant
Sunaina Ratwani APEX Realtors
07.2021 - 10.2021
Private Home Tutor
Private Home
10.2018 - 12.2022
Childcare Provider
Generation Yoga
01.2017 - 09.2018
Cashier
Raising Cane's Restaurants
02.2016 - 07.2017
Bachelor of Science - Biology
University of Houston
05.2001 -
Associate of Science - Biology
Houston Community College
05.2001 -
High School Diploma -
Ridge Point High School
05.2001 -
Similar Profiles
Brooke HancockBrooke Hancock
Student Occupational Therapist (Placement) at Sopt 4 You | Spot 4 KidsStudent Occupational Therapist (Placement) at Sopt 4 You | Spot 4 Kids
Eryn WillisEryn Willis
Marketing Coordinator at Kids 4 KidsMarketing Coordinator at Kids 4 Kids
Holly LopezHolly Lopez
Medical Receptionist at Md Kids PediatricsMedical Receptionist at Md Kids Pediatrics
Ramamohan BaggidiRamamohan Baggidi
Sr.Data Engineer / Data Architect at TentekSr.Data Engineer / Data Architect at Tentek
Angelita SalcidoAngelita Salcido
Winding Machine Operator at Leader GasketsWinding Machine Operator at Leader Gaskets