Archer Maguire
Columbus
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Kohls Department Store
06.2018 - 08.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Anthropological Sciences
Ohio State University
Columbus, OH2023
High School Diploma -
New Richmond High School
New Richmond, OH05.2019
Skills
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- De-escalation Techniques
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Responding to Customer Questions
Timeline
Customer Service Associate
Kohls Department Store
06.2018 - 08.2021
Bachelor of Science - Anthropological Sciences
Ohio State University
High School Diploma -
New Richmond High School