Olivia Crumpton
Beaumont,TX
Summary
Hardworking and reliable employee with an extensive background in multitasking, such as operating cash, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. punctual. Works well within team settings and on one's own. I have a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Proven ability to exceed sales goals while building strong customer relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
FedEx Office
Port Arthur, Texas
11.2024 - Current
- Provided prompt assistance to customers via phone and in-person interactions.
- Resolved customer inquiries using company policies and procedures effectively.
- Educated customers about product features and availability during consultations.
- Handled returns and exchanges while following established guidelines for refunds.
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
- Sets up and operates printing, binding, and other related equipment using customer-supplied original media and documents.
- Maintained a safe, clean, and orderly retail store.
- Performs multiple tasks at the same time.
- Able to operate with minimal supervision.
- Ensured confidentiality of customer data, and careful handling of documents, media, and packages.
- Completed the required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits.
- Educated customers on available services and promotions effectively.
- Assembled goods for shipping by wrapping insulation, inserting items into the shipping container, weighing, measuring accurately, and affixing labels.
- Created shipments and inputted the correct address and information accurately for shipments.
- Handled customer complaints professionally and resolved issues promptly.
Sales Associate
Dillards Department Store
Beaumont, TX
05.2022 - 07.2024
- Specialized in James Avery, soldered James Avery, cleaned, organized, customer service.
- Specialized in Kendra Scott, merchandising, shipments, displaying, events, meeting Kendra sales goal, while making normal sales.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business
- Selling credit cards
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Sales Associate
Brianna G Fashion
Beaumont, Texas
11.2021 - 02.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers in selecting clothing items based on their individual needs and preferences.
- Informed customers about current sales, promotions, and special offers.
- Assisted in creating effective window displays that promoted store specials and seasonal collections.
Runner
Mission Adjusting Risk Management
Beaumont, Texas
06.2014 - 05.2015
- Greeted customers and provided excellent customer service.
- Organized the storeroom to ensure a safe working environment.
- Delivered goods, documents, and parcels to clients in a timely manner.
- Provided assistance in copying, scanning and faxing confidential documents for clients as needed.
- Maintained records of filing activities, including document tracking and storage locations.
- Prepared labels for new files and folders as needed.
- Greeted visitors and answered phone calls in a friendly manner while managing multiple tasks simultaneously.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Education
High School Diploma -
Legacy Christian Academy
Beaumont, TX05-2014
Bachelor of Veterinary Medicine - Animal Science
Texas A&M University
College Station, TXUniversity Studies - Psychology
Lamar University
Beaumont, TXSkills
- Collaboration
- Signage Maintenance
- Problem-solving
- Filing
- Call management
- Client relations
- Customer relationship management (CRM)
- Key holder experience
- Prioritization
- Pricing and Signage Updates
- Relationship Building
- Problem-Solving
- Customer Service
- Cash Register Operation
- Time management
- Sales strategy
- Customer communication
- Conflict resolution
- Active listening
- Analytical thinking
- Technical communication
- Payment Processing
- Product Knowledge
- Payment Collection
- Drawer balancing
- Merchandise exchange
- Refunds and exchanges
- Cash handling expertise
- Retail Merchandising
- Money Handling
- Cash register systems
- Order Taking
- Ordering and stocking
- Product Sales
- Stocking and Receiving
- Merchandising understanding
- Exceeds sales goals
- Complex Problem-Solving
- Multi-task management
- Multitasking and organization
- Creative problem solving
- Appointment scheduling
- Microsoft office expertise
References
- Jay Walker 409-899-9800
- Sandi Barnhart 409-767-0653
- Lynette Guiteruizz 409-790-4025
Timeline
Customer Service Associate
FedEx Office
11.2024 - Current
Sales Associate
Dillards Department Store
05.2022 - 07.2024
Sales Associate
Brianna G Fashion
11.2021 - 02.2022
Runner
Mission Adjusting Risk Management
06.2014 - 05.2015
High School Diploma -
Legacy Christian Academy
Bachelor of Veterinary Medicine - Animal Science
Texas A&M University
University Studies - Psychology
Lamar University