Irfan Khan
Queens,NY
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Zaro's Family Bakery
GRAND CENTRAL STATION , New York
10.2023 - 06.2024
- Maintain and operate equipment and machinery, including espresso machines, blenders, commercial coffee brewers, and coffee pots, while applying safe food techniques.
- Interface with customers to asses purchasing needs and provide recommendations based on express of new and current products and customer's task
- Prepared and provided constant hot and cold beverages, whole bean, and food products by following recipe and presentation standards.
- Accurately input customers' orders into POS system and communicate with them to collect and process payments, and provide friendly service to drive customer service and retention.
Cashier
AMISH SUPER MARKET
CHAMBERS STREET, NY
03.2015 - 10.2016
- Helped customers complete purchases, locate items, and join reward program to promote loyalty, satisfaction, and sales numbers
- operated cash register
- Assisted with front line preparation procedures. Calculated all the grocery items on the POS system.
- Fixed the dishes and food items on the shelf.
Customer Service
Dunkin Donuts & Baskin Robbins
Lexington Avenue, NY
01.2014 - 02.2015
- Cleaned and sanitize kitchen equipment, utensils and work station Removed trash and cleaned kitchen garbage containers
- Store food in designated containers and storage areas to prevent spoilage.
- Prepared a variety of foods according to exact instructions and recipe specifications.
- Took and recorded temperatures of food refrigerators and freezers
- Made hot lattes, cappuccino, and fresh bagels with cream cheese and butter.
Education
BBA - Economics
Baruch College of the City University of New York
New York, NY06-2025
Skills
- Optimistic
- Adapatable
- Proactive
- Collaboration
- customer service
Languages
English
Professional
Bengali
Professional
urdu
Professional
HIndi
Professional
Timeline
Customer Service Associate
Zaro's Family Bakery
10.2023 - 06.2024
Cashier
AMISH SUPER MARKET
03.2015 - 10.2016
Customer Service
Dunkin Donuts & Baskin Robbins
01.2014 - 02.2015
BBA - Economics
Baruch College of the City University of New York
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