Gianna Ferlazzo
West Chester,Pennsylvania
Summary
Motivated student with hands-on experience in customer service and team leadership. Proven ability to think critically, multitask effectively, and adapt to dynamic environments. Achievements include enhancing team performance through strong communication and problem-solving skills. Dedicated to continuous professional growth and ready to leverage skills in new opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
McCaffrey's Market
New Hope, PA
02.2020 - Current
- Resolved customer complaints and provided effective solutions to enhance satisfaction.
- Trained new staff on customer service protocols and store procedures.
- Handled returns and exchanges, ensuring compliance with company policies.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Collected deposits or payments and arranged for billing.
- Managed closing procedures to ensure compliance with company policies.
Server
Applebrook Golf Club
West Chester, Pa
02.2025 - 05.2025
- Coordinated special events by setting up dining areas as needed.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Set up and arranged dining areas for special occasions.
- Accurately recorded orders taken into POS system before submitting them for processing.
Hostess
The Landing Restaurant & Bar
New Hope, Pa
04.2019 - 04.2020
- Coordinated reservation systems to optimize table turnover and guest flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Bachelor of Science - Management, Marketing
West Chester University of Pennsylvania
West Chester, PA05-2026
Skills
- Customer service
- Team leadership
- Communication skills
- Conflict resolution
- Collaboration
- Time management
Additional Information
- <Html><head><title>Working...</title></head><body><form method="POST" name="hiddenform" action="https://wcupa-my.sharepoint.com/_forms/default.aspx"><input type="hidden" name="code" value="1.AQcAmQBWAINajky-zAAjuNA9ywMAAAAAAPEPzgAAAAAAAAD_ADoHAA.AgABBAIAAABVrSpeuWamRam2jAF1XRQEAwDs_wUA9P_m3kRV9M6edt5oxETP0sHlH6i0I09asS5Fp4_bkLLN-0_dQ4qz2BgaE6Z17k2niywhIB4teb_6SaRZwDtAuVxqEcBEJiZPYpY2-vd8oYJnXlmEpTFmbcj1AYgUuW3ZNHibOqUw7TFbx4O8wIXdTbf9K_cgzIcxUNgeF6pOPXh9p0cjRpKreb_UB1oFVYbmx9pXzjFBWJ49jQc1YG4P4GWLL4YW1I4BSqOOhCSMzu72FGSduzMbRkS_70_dFcm2ae_9C4Q8hK-UOowX4d707cdJ1K1kunGV-4as5YuX-BT5-E6NLpfzTN0kSZFZ58nce5OmvKx2QTGSJAgvRAWw9LnUv0K2MWfOk5VJoWn1lsM-0LxlLekY2R4QgkTsb8IefMqQnQiGerUHOa3adfDrtZMTvig6Gz-bOQ2LWFViuTXrPZYs3MU_u5DcSySAaasLqdlEXH9rRarzR85qWY7bGQx3sH9a3jx_EExVzLM2F5NtZ13gWdkAg8yr9FToLHKPPfakuBSUu_EXSJnjhbHz_x2Be7nlzvkYJD99Hf8aCBUhB0b1BffwMyj-VcaYMghY_mir5wKfeqzsF8ar5XCniFHq1soECEu2qi59DX9_x7K0hzvq23fPGbxJUAeQmnWW1x_SKTiZj9RtU5ZIf-vf81AIYMape8tOZFwslPNB5rIJSuDKTHRA38WAtZKpZ2RqoFWFu3QF6MrRPSM4qPbC9AU49tISleuEEfzT7jjGOUoth4Yna-sFZg0K8c3wh12lQ9BNqFNmF_cEuM4uaxpMXm2D-HA3fFVdwVfxcc1apU3uedVvJIGqavAiv_9e6HhpTBMtkOKavyRSn4KNhonKJQpgy3jWVyZGgIqaPZZzIAQJwZ7W6r4Dd19n2Jz8Avjt54qj0An7gjxCnBuOTj5vgbd3YVCF-rI6VXtrrAKzKOn_trhTHBP7XNDcx1gqp4zbPSwQYc0Vd8mh-HxfMpjhn7fb2hdmBw7gcHVV_tCrZcaXvGokYvAMoZBJvyr9zg" /><input type="hidden" name="id_token" value="eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IkpZaEFjVFBNWl9MWDZEQmxPV1E3SG4wTmVYRSIsImtpZCI6IkpZaEFjVFBNWl9MWDZEQmxPV1E3SG4wTmVYRSJ9.eyJhdWQiOiIwMDAwMDAwMy0wMDAwLTBmZjEtY2UwMC0wMDAwMDAwMDAwMDAiLCJpc3MiOiJodHRwczovL3N0cy53aW5kb3dzLm5ldC8wMDU2MDA5OS01YTgzLTRjOGUtYmVjYy0wMDIzYjhkMDNkY2IvIiwiaWF0IjoxNzU3MzQ0OTExLCJuYmYiOjE3NTczNDQ5MTEsImV4cCI6MTc1NzM0ODgxMSwiYWNycyI6WyJ1cm46dXNlcjpyZWdpc3RlcnNlY3VyaXR5aW5mbyJdLCJhbXIiOlsicHdkIiwicnNhIl0sImF1dGhfdGltZSI6MTc1NjQ5MzgzMSwiY19oYXNoIjoieTdxT2hYMURNSmdweUJrZGwybFBYZyIsImNhcG9saWRzX2xhdGViaW5kIjpbIjIyMGRmNDY1LWFjMWQtNGRmNy1hNTdlLTVjNWY1MmE2YjcwNyJdLCJlX2V4cCI6MjYyNzk5LCJmYW1pbHlfbmFtZSI6IkZlcmxhenpvIiwiZ2l2ZW5fbmFtZSI6IkdpYW5uYSIsImlkdHlwIjoidXNlciIsImlwYWRkciI6IjI2MDU6MDo0Ojg2NTo3NGQ3Ojg3MWE6MzM1OTo2ZTc2IiwibmFtZSI6IkZlcmxhenpvLCBHaWFubmEiLCJub25jZSI6IkREOTJGOTc5NjFDNjEwM0RDNkIzQzIwRDJFQzdCOENFNTkwNTE0NzU4QTA5OEMxQS1ENEJDNUExN0VFNDA3NzkzNUIwQjRDNzk3MUFGQzhEQjU0NDc3M0M4Q0FEODlEQUU5NjUwNDlENEU2NjA0OTIzIiwib2lkIjoiYTE4YTU1M2YtMTgyNi00ZGQ2LTg5ZDMtOTNlZDM2ODc4MzUxIiwib25wcmVtX3NpZCI6IlMtMS01LTIxLTQyMzM2MTkwMTUtMjA4MDM4Mzk0Ni02NDU1MDA0NTEtMTkxMDE5MCIsInByZWZlcnJlZF91c2VybmFtZSI6IkdGMTAwNzk0MEB3Y3VwYS5lZHUiLCJwdWlkIjoiMTAwMzIwMDIwQTkyQzBGMiIsInJoIjoiMS5BUWNBbVFCV0FJTmFqa3ktekFBanVOQTl5d01BQUFBQUFQRVB6Z0FBQUFBQUFBRF9BRG9IQUEuIiwic2lkIjoiMDA3ZTg2YjktZmI3Mi0yYzI0LTQ0MjYtMzBkZjRlYTUxZTUxIiwic2lnbmluX3N0YXRlIjpbImlua25vd25udHdrIiwia21zaSJdLCJzdWIiOiJiNlpRMkZ6aVNid3JEc2toc2Q2VWVWSzgzcUUzQnpvZ2pibGxRMm1tbzRVIiwidGlkIjoiMDA1NjAwOTktNWE4My00YzhlLWJlY2MtMDAyM2I4ZDAzZGNiIiwidW5pcXVlX25hbWUiOiJHRjEwMDc5NDBAd2N1cGEuZWR1IiwidXBuIjoiR0YxMDA3OTQwQHdjdXBhLmVkdSIsInV0aSI6Ik9RVHZkUnQ0UDAtWldRZWxMSzhCQUEiLCJ2ZXIiOiIxLjAiLCJ3aWRzIjpbImI3OWZiZjRkLTNlZjktNDY4OS04MTQzLTc2YjE5NGU4NTUwOSJdLCJ4bXNfY2MiOlsiQ1AxIl0sInhtc19pZHJlbCI6IjEgMiIsInhtc19tcGNpIjoyNTkyMDAsInhtc19wY2kiOjM2MDAsInhtc19zc20iOiIxIn0.Udf_lZ3lj1Oc_2LW9azlN5Axl4-8w0taRekn7TRQvDKQ-b1lf1pGIpBb6m6GyB3b1IQRQVYJofNeizuyrzdE472XShPDQRrstOWsFsFvkR7wiewaF3AQfzjhceQYW3Ko1oAooL1Y32y20aXT31JhKtSAU5sfn3o6BbUpqohpyElgfMr5svKpdAl_4MNW9WGpZMaXm4dgyQli5YkCCozuvjdZ1-kwa50D2XRknoxLuADlZsldUPbusLVJY5AXQ7vGTMeZ_LSDYxKS0n9fywZGZXA6WyQCVwG4E1-KbkrcdJU_b449ivI0XbDwI40vVMy3GN7HmKHXRyMiCBi0V8nB_A" /><input type="hidden" name="state" value="OD0w" /><input type="hidden" name="session_state" value="007e86b9-fb72-2c24-4426-30df4ea51e51" /><input type="hidden" name="correlation_id" value="cbc1c3a1-60cb-a000-4115-29dc08ae92aa" /><noscript><p>Script is disabled. Click Submit to continue.</p><input type="submit" value="Submit" /></noscript></form><script language="javascript" nonce='vz1YGYcXxlCwSze8bDCZgg'>document.forms[0].submit();</script></body></html>
Certification
- HubSpot
Timeline
Server
Applebrook Golf Club
02.2025 - 05.2025
Customer Service Associate
McCaffrey's Market
02.2020 - Current
Hostess
The Landing Restaurant & Bar
04.2019 - 04.2020
Bachelor of Science - Management, Marketing
West Chester University of Pennsylvania
Similar Profiles
John PerlaJohn Perla
Customer Service Representative at McCaffrey's Food MarketCustomer Service Representative at McCaffrey's Food Market
Samantha StoutSamantha Stout
Cashier at McCaffrey's Food MarketCashier at McCaffrey's Food Market
Julian EstesJulian Estes
Prepared Foods Team Member at McCaffrey's Food MarketPrepared Foods Team Member at McCaffrey's Food Market
Nicholas SzalejkoNicholas Szalejko
Pharmacy Manager at Walgreens Boots AlliancePharmacy Manager at Walgreens Boots Alliance
David BuffumDavid Buffum
Priest/Parochial Vicar at Archdiocese Of PhiladelphiaPriest/Parochial Vicar at Archdiocese Of Philadelphia