Craig Masters
Alpharetta,GA
Summary
Skilled individual with flexible schedule. Solid background and experience working to meet challenging and high stake work assignments. Keen attention to detail and advanced training and experience in safety procedures, ability to focus on meeting deadlines and works well in team or independently.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Fresh Market
Johns Creek, Georgia
03.2025 - Current
- Assisted customers in locating products and answering inquiries.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed cash register operations, ensuring accurate transactions and customer service.
Dairy Processor, Quality Assurance Technician
Publix
Dacula, USA
02.2017 - 04.2024
- Inspection product testing of tea, milk, lemonade and ice cream.
- Responsible for pasteurization process of product.
- Inspected raw materials and finished work to identify quality and compliance concerns.
- Audited data capture methods and results to validate measurements and adjust devices.
- Complied with applicable specifications and standards to keep personnel safe from hazards.
Warehouse Associate, Order puller
Amazon
Jefferson, USA
09.2022 - 11.2023
- Pulled, filled, packed and set up orders to prepare for delivery or pickup.
- Used labeling software and specialized printers to generate and print product labels.
- Processed high volume of orders daily and consistently met production targets.
- Worked in the problem solving department.
Senior Laboratory Technician
Silliker Laboratories
Stone Mountain, USA
06.2006 - 05.2013
- Microbiologist, promoted to senior technician.
- Performed entire lab process for food and environmental analysis.
- Operated instrumentation: PCR, VIDAS.
- Serology
- Read plates and tubes and determined the number of organisms in the sample. Record findings on worksheet for verification.
- Maintained knowledge of Laboratory Information Management System (LIMS) that was required to complete job responsibilities.
- Opened new laboratory in Lakeland, FL, responsibilities included giving presentations, most involved testing.
- Stone Mountain, GA
Education
Bachelor of Science - Biology, Minor Chemistry
Georgia State University
Atlanta, GA 08.1997 - 05/2000
Some College (No Degree) - Chemical Engineering
Georgia Institute of Technology
Atlanta, GA 09.1992 -
Skills
- Problem-solving
- Critical Thinking
- Adaptable
- Time Management
- Advanced computer and software user
- Mac
- PC
- LIMS formats
- Collaboration
- Teamwork
- Safety processes
- Safety procedures
- Cash handling
- Merchandise upselling
Certification
HAZWOPER Certification, Active, 2007-2011, Hazardous Waste Operations and Emergency Response Certification, OSHA
Campy workshop, Alabama State University
Timeline
Customer Service Associate
Fresh Market
03.2025 - Current
Warehouse Associate, Order puller
Amazon
09.2022 - 11.2023
Dairy Processor, Quality Assurance Technician
Publix
02.2017 - 04.2024
Senior Laboratory Technician
Silliker Laboratories
06.2006 - 05.2013
Bachelor of Science - Biology, Minor Chemistry
Georgia State University
08.1997 - 05/2000
Some College (No Degree) - Chemical Engineering
Georgia Institute of Technology
09.1992 -