ARCHIBOLD NIKOI
ASHBURN,VA
Summary
Cybersecurity professional with a Master’s degree in Cybersecurity and Information Assurance, specializing in identifying and mitigating vulnerabilities. Proven expertise in conducting risk assessments, leading incident response initiatives, and implementing security solutions such as Multi-Factor Authentication (MFA). Proficient in network defense, identity and access management, and governance, risk & compliance (GRC) frameworks. Recognized for analytical skills and collaboration in developing resilient security architectures within complex IT environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deskside Technician Tier 2
IntelliDyne
Falls Church, VA
04.2024 - Current
- Resolved diverse hardware and software issues, providing technical support across platforms.
- Troubleshot network connectivity problems, ensuring reliable service for users.
- Assisted users with desktop setups and configurations to enhance performance.
- Documented support requests and resolutions in ticketing system for tracking purposes.
- Responded promptly to help desk inquiries, effectively prioritizing user needs.
- Served as first contact for incoming technical service calls and emails.
- Developed troubleshooting processes that improved efficiency and reduced costs.
- Configured and deployed wireless devices, including iPads and iPhones, for end users.
- Crafted SOPs aimed at streamlining training for onboarding employees.
- Managed, updated, and disabled network access through Active Directory.
Service Analyst
SAIC
Norfolk, Virginia
03.2023 - 03.2024
- Served as initial contact for customers via phone, email, and live chat to provide technical support.
- Conducted network troubleshooting, addressing connectivity issues and supporting remote users with VPN software.
- Utilized Active Directory to unlock and reset user passwords efficiently.
- Assisted end-users in resolving IT issues promptly and accurately.
- Documented user problems meticulously and managed incoming support request flow.
- Engaged directly with end-users to troubleshoot technical issues collaboratively.
- Remotely accessed user systems to implement changes or guided users through resolution steps.
- Performed system tests and updates following troubleshooting and repairs.
Security Control Assessor
2nd Generation IT Group LLC
Ashburn, VA
04.2020 - 08.2020
- Executed IT risk assessments aligned with NIST standards, ensuring effective mitigation of potential vulnerabilities.
- Developed and maintained system security plan (SSP) to enhance organizational security posture.
- Assessed security controls using Organization IT Security Policy Handbook and NIST Special Publications for effectiveness.
- Performed thorough reviews of documentation to confirm adherence to industry regulations.
- Monitored ongoing security controls, ensuring operational effectiveness across all systems.
Education
Master of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT04-2025
Bachelor of Science - Development Planning
Kwame Nkrumah University of Science & Technology
Kumasi-Ghana06-2011
Skills
- Risk management and compliance (NIST, ISO 27001, HIPAA, GDPR, PCI DSS)
- Cybersecurity frameworks and controls
- Incident response and threat mitigation
- SIEM tools and log analysis
- Vulnerability assessment and testing
- Identity and access management (IAM)
- Cloud solutions (Azure)
- Security policy development
- Business continuity and disaster recovery planning
- Governance, risk and compliance (GRC)
- Security auditing and reporting
Certification
CompTIA Cybersecurity Analyst (CySA+) 2024
Certified In Cybersecurity (CC) 2024
Certified Ethical Hacker (CEH) 2022
CompTIA Security+(Sec+) 2024
Other Professional Experience
- Sterile Processing Technician (Lead)-Ortho Virginia Surgery Center
- Customer Service/ Sales Representative- Nordstrom
Timeline
Deskside Technician Tier 2
IntelliDyne
04.2024 - Current
Service Analyst
SAIC
03.2023 - 03.2024
Security Control Assessor
2nd Generation IT Group LLC
04.2020 - 08.2020
Master of Science - Cyber Security And Information Assurance
Western Governors University
Bachelor of Science - Development Planning
Kwame Nkrumah University of Science & Technology
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