Summary
Overview
Work History
Education
Skills
Timeline
Generic

Archie Estudillo

Prospect Heights,IL

Summary

Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.

Overview

15
15
years of professional experience

Work History

Registered Nurse

Addolorata Villa
06.2022 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

Registered Nurse, Surgery

Zamboanga Peninsula Medical Center
05.2021 - 12.2021
  • Managed care of pre and post-surgical patients

Lead Assistant Manager - QPE

EXL Service Philippines Inc.
12.2018 - 05.2020
  • Managed Quality Compliance Analyst to ensure effective management of Transaction Monitoring
  • Coordinates with Operations and Training leaders for the smooth application of quality processes
  • Supervised initiatives and projects related to process improvement following established principles

Assistant Manager of Operations

EXL Service Philippines Inc.
12.2015 - 11.2018
  • Supervised a team of nurses in delivering day-to-day client and customer care
  • Monitored and evaluated agent performance, providing learning and coaching feedback, and taking corrective action, if necessary
  • Worked with other supervisors and management team members to support agents and maximize customer satisfaction

Quality Compliance Analyst

EXL Service Philippines Inc.
06.2013 - 11.2015
  • Accurately conduct back-office and call audits to monitor individual and team performance
  • Identify and analyze trends and root causes and formulate appropriate plan of actions
  • Constant collaboration with Operations and Training in ensuring quality outputs

UM Nurse Consultant

EXL Service Philippines Inc.
11.2012 - 05.2013
  • Performed medical necessity reviews for requests requiring prior authorization
  • Collaborated with staff to ensure timely and accurate processing of disability claims
  • Effectively managed time and prioritized tasks.

Quality Assurance Staff

RN International Review Center
07.2009 - 08.2012
  • Gathered updates on the latest trends in nursing practice
  • Formulated drills and examinations for NLE and NCLEX reviewees
  • Worked with university and college coordinators in monitoring student’s performances
  • Discussed important nursing concepts and administered and rationalized major examinations with inclusion of test taking strategy skills

Education

Bachelor of Science - Nursing

Western Mindanao State University
Zamboanga City, Philippines
03-2008

Skills

  • Medication and IV administration

  • Medication administration

  • Direct patient care

  • Patient assessments

  • Documentation and charting

  • Strong clinical judgment

  • Patient education and counseling

Timeline

Registered Nurse

Addolorata Villa
06.2022 - Current

Registered Nurse, Surgery

Zamboanga Peninsula Medical Center
05.2021 - 12.2021

Lead Assistant Manager - QPE

EXL Service Philippines Inc.
12.2018 - 05.2020

Assistant Manager of Operations

EXL Service Philippines Inc.
12.2015 - 11.2018

Quality Compliance Analyst

EXL Service Philippines Inc.
06.2013 - 11.2015

UM Nurse Consultant

EXL Service Philippines Inc.
11.2012 - 05.2013

Quality Assurance Staff

RN International Review Center
07.2009 - 08.2012

Bachelor of Science - Nursing

Western Mindanao State University

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Archie Estudillo