Archie Hantz
Battle Creek,MI
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mitigation Director
Kustom
Michigan Center, MI, USA
07.2024 - Current
- Lead and oversee mitigation projects, ensuring efficient and timely restoration of water, mold, and fire damaged properties
- Manage project timelines, budgets, and resources to maximize efficiency and profitability
- Supervise and coordinate teams of technicians, ensuring adherence to industry standards and safety regulations
- Conduct damage assessments, develop mitigation plans, and communicate with clients, insurance adjusters, and stakeholders
- Implement best practices for moisture detection, drying techniques, and mold remediation to prevent secondary damage
- Maintain compliance with IICRC standards and ensure proper documentation of all mitigation efforts
- Train and mentor staff to improve performance, technical skills, and customer service
- Strengthen client relationships through clear communication, professionalism, and high-quality service delivery
General Manager
Servpro
Springfield, MI, USA
01.2023 - 07.2024
- Oversaw daily operations, including water, fire, and mold restoration services, ensuring efficiency and profitability
- Led and managed teams across multiple departments, including mitigation, administration, and sales/marketing
- Developed and implemented strategic plans to drive business growth, improve operational efficiency, and enhance customer satisfaction
- Managed budgets, financial performance, and P&L statements to optimize profitability
- Established and maintained relationships with insurance adjusters, vendors, and clients to ensure seamless project execution
- Ensured compliance with industry standards (IICRC, OSHA, EPA) and company policies
- Recruited, trained, and mentored staff to improve technical skills, leadership, and customer service
- Analyzed key performance indicators (KPIs) to track progress and identify opportunities for improvement
Sales/Marketing Manager
Servpro of North Calhoun
Battle Creek, MI, USA
12.2022 - 07.2024
- Develop marketing initiatives and budget, create annual marketing plan, and provide marketing materials
- Complete annual marketing needs assessment; including planning CE classes, planning lunch-and-learns, scheduling the budget, and developing action plans for centers of influence (COIs)
- Identify and establish revenue, collection, and activity goals
- Compare past and projected revenues to marketing goals
- Increase sales revenue and achieve sales goals
- Recruit, hire, and train sales and marketing staff
- Monitor and coach sales/marketing activities
- Evaluate sales and marketing staff performance
- Manage and improve customer satisfaction, including the resolution of any customer complaints
Business Office Manager
Servpro of North Calhoun
Springfield, MI, USA
08.2021 - 12.2022
- Oversee general office administrative duties as required, including processing expenses and invoices, receiving, and posting payments, coordinating calendars, and other duties
- Manage Job Coordinators, project data, contracts, processes, and job documentation
- Manage accounts receivable, accounts payable, job costing & reporting
- Work directly, and in sync, with Project Managers, Production Managers, and Field Staff
- Assist in the preparation of presentations, proposals, and reports-for both Clients and Production Meetings
- Work with owner handling business affairs
- Track all jobs in progress and components within each including billing and collections
Production Manager
Servpro of North Calhoun
Springfield, MI, USA
05.2020 - 08.2021
- Actively pursue strategic and operational objectives
- Oversee the management of operational activities
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
- Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience
- Manage staff development of the production division
- Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables
- Manage the customer experience and overall customer satisfaction
- Manage the client experience and overall client satisfaction
- Provide priority response to potential customers
- Develop scope of work for projects and review estimates
- Negotiate customer and/or client approval of project scope and estimate
- Schedule crews and resources to provide service on active projects
- Coordinate and oversee the production of services with crews and subcontractors
- Document and/or review job file to support the services provided
- Maintain communication with internal and external stakeholders
- Manage production expenses
- Manage equipment and materials (assets)
- Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
Crew Chief
Servpro of North Calhoun
Springfield, MI, USA
02.2020 - 05.2020
- Explain processes and answer customer questions, as needed
- Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
- Communicate clear expectations to Production Technicians and supervise their activities
- Perform production processes as scheduled and ensure quality control
- Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
- Resolve problems quickly as they arise
- Manage job file documentation to ensure complete and accurate project details
- Manage and control costs of production projects
- Manage assets by protecting and using equipment and materials properly
- Clean and maintain vehicles, equipment, warehouse, and office areas
Education
Certification in Health and Safety (HST) -
IICRC
Certification in Carpet Cleaning (CCT) -
IICRC
Certification in Master Water Restorer (MWR) -
IICRC
Certification in Odor Control (OCT) -
IICRC
Certification in Carpet Repair and Replacement (RRT) -
IICRC
Certification in Applied Microbial Remediation (AMRT) -
IICRC
Noblesville, INCertification in Water Restoration (WRT) -
IICRC
Brighton, MICertification in Subrogation 1 -
Claims Training Services
Certification in EPA RRP (Lead Renovation) -
ProActive Safety Services
06.2022
Some college in Communications and psychology - Communications and psychology
Kellogg Community College
Battle Creek, MI05.2018
High school diploma -
Harper Creek High School
Battle Creek, MI05.2018
Skills
- Expense management
- Time management
- Communication skills
- Project coordination
- Business development
- Operations management
- Account management
Certification
Chauffeurs License
Timeline
Mitigation Director
Kustom
07.2024 - Current
General Manager
Servpro
01.2023 - 07.2024
Sales/Marketing Manager
Servpro of North Calhoun
12.2022 - 07.2024
Business Office Manager
Servpro of North Calhoun
08.2021 - 12.2022
Production Manager
Servpro of North Calhoun
05.2020 - 08.2021
Crew Chief
Servpro of North Calhoun
02.2020 - 05.2020
Certification in Health and Safety (HST) -
IICRC
Certification in Carpet Cleaning (CCT) -
IICRC
Certification in Master Water Restorer (MWR) -
IICRC
Certification in Odor Control (OCT) -
IICRC
Certification in Carpet Repair and Replacement (RRT) -
IICRC
Certification in Applied Microbial Remediation (AMRT) -
IICRC
Certification in Water Restoration (WRT) -
IICRC
Certification in Subrogation 1 -
Claims Training Services
Certification in EPA RRP (Lead Renovation) -
ProActive Safety Services
Some college in Communications and psychology - Communications and psychology
Kellogg Community College
High school diploma -
Harper Creek High School