Archie Korpu

Wells Fargo Company

St Paul, MN

04.2015 - 06.2025

Maintained partnerships with other departments and lines of business to assist businesses with managing accounts, loans, and other various business products.
Developed leadership skills by supporting the development of the department by acting as a subject matter expert for resources.
Review applications to ensure compliance of all regulations and policies.
Acted as a peer coach to newly hired to support learning and development in their new role.
Took advantage of training and development programs to remain proficient in managing federal regulations in a fast-paced work environment.
Efficiently servicing customers by utilizing the virtual library to ensure accurate information is provided while maintaining quality assurance guidelines.
Used verbal and visual clues to determine which products and services would financially benefit customers.
Took the time to build a connection with my customers by addressing their concerns with solutions and meeting them on a human level by providing empathy along with paraphrasing to show the customer that I was here for their best interest.
In a highly regulates environment I ensured I followed policy and procedure and using a variety of systems such as, CIV, SVP, Hogan, VL, ACH Database and Product Database.
Maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

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