Archil Pataraia
Brooklyn,NY
Summary
Skilled IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance.
Overview
7
7
years of professional experience
Work History
IT Specialist
All My Children Day Care & Nursery School
New York, USA
01.2025 - Current
- Provided technical support and troubleshooting for hardware, software, and network issues across end-user systems.
- Installed, configured, and maintained computer systems and network equipment to ensure optimal performance and reliability.
- Monitored system performance and conducted regular maintenance, backups, and updates to reduce downtime and enhance data security.
- Diagnosed and resolved issues related to operating systems, applications, and network connectivity in a timely manner.
- Assisted in the planning and deployment of IT infrastructure for new offices or business units.
- Maintained accurate documentation of IT assets, support tickets, and technical procedures.
- Supported cloud-based services such as Microsoft 365, Google Workspace for productivity and collaboration tools.
- Collaborated with cross-functional teams to analyze technical needs and provide scalable IT solutions.
- Conducted user training and created technical guides to improve digital literacy and reduce repeat issues.
Level 2 Technician
Liquid Technologies
New York, USA
03.2023 - 01.2025
- Coordinated and assigned critical IT projects, including hardware and software conversions.
- Evaluated and recommended enhancements to computer operations.
- Collaborated with programmers to rectify software errors and suggest program modifications.
- Provided advanced technical support.
- Installed and performed repairs to hardware, software, or peripheral equipment.
IT Specialist
J.S.C. "K. Eristavi National Centre Of Surgery"
Tbilisi, Georgia
09.2018 - 12.2022
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement.
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
- Maintained inventory of all IT equipment and supplies used by the organization.
IT Specialist
Health Clinic "New Life"
Tbilisi, Georgia
09.2018 - 12.2022
- Streamlined onboarding process by managing system permissions for new hires.
- Created user accounts, set up permissions, and monitored system security.
- Conducted remote diagnostics to identify and solve technical problems.
- Translated complex IT information for non-technical staff.
Education
Master of Science - Program Engineering
Georgian Technical University
Tbilisi, Georgia05.2016
Bachelor of Science - Informatics
Georgian Technical University
Tbilisi, Georgia05.2014
CCNA Certificate -
CISCO
Tbilisi, Georgia05.2012
High School Degree -
No.2 Public School
Zugdidi, Georgia05.2010
Skills
- Hardware installation and software configuration
- User account management
- Network monitoring and patch management
- Quality assurance testing
- Asset management and remote support
- Data backup
- Ticket support system management
Languages
- English, Fluent
- Russian, Fluent
- Georgian, Native
Timeline
IT Specialist
All My Children Day Care & Nursery School
01.2025 - Current
Level 2 Technician
Liquid Technologies
03.2023 - 01.2025
IT Specialist
J.S.C. "K. Eristavi National Centre Of Surgery"
09.2018 - 12.2022
IT Specialist
Health Clinic "New Life"
09.2018 - 12.2022
Master of Science - Program Engineering
Georgian Technical University
Bachelor of Science - Informatics
Georgian Technical University
CCNA Certificate -
CISCO
High School Degree -
No.2 Public School
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