Arcsheria Harrell
West Palm Beach
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Data Processor
st. marys medical center
West Palm Beach
02.2022 - Current
- Processed patient data efficiently and accurately for timely medical record updates.
- Utilized electronic health record systems to manage patient information securely.
- Entered and verified insurance information to ensure proper billing procedures.
- Assisted in maintaining confidentiality of sensitive patient records consistently.
Customer Service Representative
T-Mobile
Boynton Beach
08.2018 - 12.2021
- Managed customer inquiries via phone and email for healthcare products.
- Collaborated with team members to improve customer service processes and workflows.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Medline Healthcare Solutions
Pompano Beach
06.2014 - 08.2018
- Resolved product-related issues through effective communication and troubleshooting.
- Processed orders efficiently using Medline's order management system.
- Managed customer inquiries via phone and email for healthcare products.
Education
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FL05-2016
Skills
- Customer service
- Information verification
- Data processing
- Customer relationship management
- Microsoft Excel
- Microsoft Office Suite
- Adaptability and flexibility
Timeline
Data Processor
st. marys medical center
02.2022 - Current
Customer Service Representative
T-Mobile
08.2018 - 12.2021
Customer Service Representative
Medline Healthcare Solutions
06.2014 - 08.2018
Associate of Arts - Nursing
Palm Beach State College
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