Ardeana Moody
Albuquerque,NM
Summary
I would absolutely enjoy a roll in your company where my extensive skills in training and management will be a benefit to your business. I am a motivated leader with solid experience managing all levels of large-scale projects, including budgeting and administration.
Technically-savvy with outstanding business relationship training and presentation skills.
Overview
40
40
years of professional experience
Work History
General Manager
UNIVERSITY PAWN
Albuquerque, NEW MEXICO
09.2021 - Current
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Directed successful and on going operational turnaround, eliminating over $(100,0000) in pawn loan debt created by pawn/loan clients.
- Reduced independent operator risk by managing shrink processes and controlling inventory levels.
- Evaluated client intake to maintain tight loan cost controls and maximize business operational performance.
General Manager
Vally Pawn
Albuquerque, NM
12.2018 - 08.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with client through their loan account development.
- Directed successful operational turnaround, eliminating over $2,000,000 in loan debt before closing doors after covid.
Regional Sales Director
Extended GNC Roles
ALBUQUERQUE, NM
04.2011 - 06.2016
- GNC- DFO-Director Franchise Operations Dallas,Tx 04/11-07/18 Financial and marketing advisor to GNC franchise owners.
- Advised on inventory qty needs and staff training.
- Monitor for accountability the franchise agreement policies and requirements.
- Analyze future store opportunities for owners and/or GNC corp.
- Multi-unit management in upwards of 30-to 51 stores in 3 states.
- Credit-debit management per operator within their business needs.
- Train owners, managers, staff on health and nutrition.
- Managed sales team of 400+ employees in various store in 4 states.
- Guided and promoted many new managers from within.
- Forecasted annual, quarterly and monthly sales goals.
- Researched customer needs, market trends and competitor activities.
- Evaluated store and individual performances.
- Created robust sales plans and set territory quotas.
- Coordinated full sales operations within assigned region.
- Identified new product opportunities and target customers.
Store Manager
04.2011 - 03.2013
- Communicated with managers of other departments to maintain transparency.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives for my department affecting main store.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Devised processes to boost long-term business success and increase profit levels.
Sears Warehouse Manager
Sears
ALBUQUERQUE, NM
09.2000 - 06.2009
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Handled day-to-day shipping and receiving overseeing more than 500packages per day.
- Managed annual freight budget of $400,0000.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Conducted research to address shipping errors and packaging mistakes.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Tuesday Morning Store Manager/Area Trainer
, NM
04.2008 - 05.2009
- Managed two stores with 30 employees.
- Increased sales by 15 % within five months.
- Hired and trained all employees including managers.
- Performed inventory annually.
- Managed inventory, profit and loss, merchandise set up and rotation.
Sears ASM and Marketing Manager
, NM
05.1996 - 04.2008
- Responsible for price integrity and signing for business.
- Handled customer service issues to ensure a satisfactory resolution for company and customer.
- Managed a core team of twelve staff members, and 60 to 150 store employees.
- Performed evaluations for 15 to 20 employees.
- Recruiting, retaining, mediation, release.
Receiving Lead, Sears
Extended Sears Roles
05.2004 - 02.2006
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Solved customer challenges by offering relevant products and services.
Shoe Dept Store Manager
Sears Parts and Service
09.2000 - 05.2003
- District Trainer Abq, NM 05/09-12/010 Trained all new employees, retrained current employees.
- Implemented all company policies and procedures.
- Performed inventory quarterly.
- Pulled pricing from inventory system or set prices locally per store.
- Showed a consistent increase in sales.
- Processed payroll in relation to sales and profits.
Merchandise Support Supervisor
Sears
05.1996 - 06.1999
- Created, prepared and delivered reports to various departments.
- Monitored employee and customer interactions to assess quality of service.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored front areas so that questions could be promptly addressed.
- Collaborated with all departments to achieve program advancement such as in stock specialist , inventory managment and controller.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Team Works - undefined
Status of Women
2010
Computer Skills Certificate - undefined
2010
Personal and Professional Development Certificate - undefined
2010
CNM 2008-2010 Computer Relations Spanish Communication and Relatability - undefined
2010
Quality control and verification. - undefined
2010
Director and Certifier - undefined
2003
Sears Safety Committee 1999 - 2008 Reviewed regulationsan and policies. Scheduled and ran safety drills for all locations ISO-1000 - undefined
West High School
1985
Skills
- Relationship building and management
- Optimizing business processes
- Team training
- Inventory management
- Researched sales leads
- Mentoring and coaching
- Territory management
- Brand management
- Sales reporting
- Staff management
- Self-motivated
- Operations
- Customer service
- Merchandising and display
- Business development
- Goal setting
- Operations management
- Staff development
- Tactical planning
- Forecasting skills
- Sales analysis
- Prioritizing workflows
- Cost reviewing
- Vendor management
- Product knowledge
- Strategic planning
- Sales
- Proficiency with CRM systems
- Business development and planning
Timeline
General Manager
UNIVERSITY PAWN
09.2021 - Current
General Manager
Vally Pawn
12.2018 - 08.2021
Regional Sales Director
Extended GNC Roles
04.2011 - 06.2016
Store Manager
04.2011 - 03.2013
Tuesday Morning Store Manager/Area Trainer
04.2008 - 05.2009
Receiving Lead, Sears
Extended Sears Roles
05.2004 - 02.2006
Sears Warehouse Manager
Sears
09.2000 - 06.2009
Shoe Dept Store Manager
Sears Parts and Service
09.2000 - 05.2003
Merchandise Support Supervisor
Sears
05.1996 - 06.1999
Sears ASM and Marketing Manager
05.1996 - 04.2008
Team Works - undefined
Status of Women
Computer Skills Certificate - undefined
Personal and Professional Development Certificate - undefined
CNM 2008-2010 Computer Relations Spanish Communication and Relatability - undefined
Quality control and verification. - undefined
Director and Certifier - undefined
Sears Safety Committee 1999 - 2008 Reviewed regulationsan and policies. Scheduled and ran safety drills for all locations ISO-1000 - undefined
West High School