Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
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Arden Crosier

Summary

I have over 6 years of customer service experience, most in retail/sales positions. I perform well with others as well as independently, teamwork and communication are very important qualities to me. I am hard-working and detail-oriented, able to learn and memorize procedures quickly, and aim to get the best result in every task or situation. I have been repeatedly recognized by my supervisors for my exceptional customer service and for my work ethic.

Overview

6
6
years of professional experience

Work History

Sales Associate

Ecru Modern Stationer
Portland, OR
10.2022 - 04.2026
  • Demonstrated exceptional customer service skills, established and maintained strong customer relationships
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers. Reconciled till and prepared deposits.
  • Verified and recorded inventory in consignment and wholesale systems
  • Tracked sale trends and store performance via Excel

Fraud and Claims Ops Specialist

Wells Fargo Bank
Portland, OR
10.2021 - 09.2022
  • Did accurate work in a very fast-paced, high risk environment that required speed and focus
  • Protected company assets via case analysis, prevented estimated total losses of $200M
  • Displayed strong customer service during high stress interactions, provided clients and 3rd party affiliates with necessary information while protecting client and company assets and data

Sales Associate

Stitchin' Post & Twigs
Sisters, OR
09.2020 - 08.2021
  • Built lasting bonds with customers and peers, recognized for dedication to customer service and care
  • Displayed knowledge of all stock (1400+ items) in order to ensure best customer experience
  • Provided input on several products and displays which improved sales
  • Worked alongside a team of 10+ in a collaborative retail environment that focused on efficiency and customer experience

Education

Associate of Science -

Portland Community College

Skills

  • Exceptional customer service
  • Strong people skills
  • Multi-tasking
  • Computer literacy
  • Phones
  • Navigation in inventory management systems
  • Register and cash management
  • Reliable and punctual

Volunteer Experience

Harmony Farm Sanctuary, 

Sisters OR, 2017-2021

  • Cleaning, feeding, and handling a wide variety of farm animals
  • Assisted with fundraising events

References

LeAnn Dolan (Ecru)

(971) 221-2896

Barrett Rudich (Customer & Freelance Assistance) 

(503) 984-0941

Timeline

Sales Associate

Ecru Modern Stationer
10.2022 - 04.2026

Fraud and Claims Ops Specialist

Wells Fargo Bank
10.2021 - 09.2022

Sales Associate

Stitchin' Post & Twigs
09.2020 - 08.2021

Associate of Science -

Portland Community College
Arden Crosier