Arden Phillips
Houston
Summary
Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Cashier/Stock Associate
Ferragamo
Houston
11.2024 - Current
- Processed customer transactions efficiently and accurately at luxury retail environment.
- Handled cash, credit, and gift card payments with attention to detail.
- Provided exceptional customer service in a high-end retail setting.
- Assisted customers with product inquiries and recommendations effectively.
- Managed inventory levels at the point of sale for efficient stock turnover.
Office Manager
Zales
Houston
07.2023 - 10.2024
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Purchased office supplies and equipment to replenish inventory.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
Jewelry Sales Associate
Zales
Houston
05.2021 - 07.2022
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Successfully managed multiple tasks simultaneously while providing exceptional customer service.
- Created displays that highlighted the features of different pieces of jewelry, resulting in increased sales.
- Developed effective communication strategies when engaging customers in conversations about their desired purchases.
- Proficiently operated POS system to process payments and track sales.
- Built relationships with customers through friendly conversation and personalized recommendations.
- Collaborated with other team members to achieve daily goals for the department.
Personal Assistant
That One Tyme Events
Atlanta
02.2018 - 04.2020
- Responded promptly to customer inquiries via phone or email regarding product availability, pricing.
- Utilized persuasive selling techniques to increase store revenue.
- Gained extensive knowledge of jewelry products and services, including gemstones and metals.
- Demonstrated excellent organizational skills by maintaining accurate records of inventory levels and stock replenishment needs.
Education
High School Diploma -
Seventy First High School
Fayetteville, NCSkills
- Task Prioritization
- Schedule Management
- Time management abilities
- Technical Support
Certification
- DCA CERTIFIED
- GSI CERTIFIED
References
- Tyra Jones, That One Tyme Events, Owner, (678) 365-9419, Jones.tyra@gmail.com
- Lana Samarneh, Zales, Store Manager, (713) 409-3956, Lana.samarneh@signetjewelers.com
Timeline
Cashier/Stock Associate
Ferragamo
11.2024 - Current
Office Manager
Zales
07.2023 - 10.2024
Jewelry Sales Associate
Zales
05.2021 - 07.2022
Personal Assistant
That One Tyme Events
02.2018 - 04.2020
High School Diploma -
Seventy First High School