Arden W Ritzel
Wichita,KS
Summary
High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management, IT Project Manager with comprehensive experience in managing diverse teams, leading complex cross-functional projects across various platforms. Strengths lie in strategic planning, risk management, AI Integration and research, Successfully implemented process improvements leading to increased efficiency and cost savings. Keen to apply new and emerging project organization techniques to increase overall performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
BG Products, BG Automation Hospital
Wichita, KS
08.2022 - Current
- Ticket Management System -(Kace)
- Created over 400 knowledge base articles for the companies user Knowledge base within Kace
- Managed multiple Audits across all BG sites, Asset, DHCP security, AD, Compliance, Policy
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Configured routers, switches and wireless access points for LANs and WANs.
- Participated in team meetings to discuss project status updates.
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Collected, analyzed and reported on data for use in operational planning.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Conducted workflow analysis, space design or cost comparison analysis.
IT Technician Field OPS/G-Suite Cloud Migration Engineer
Ascension-Via Christi Hospital
Wichita, KS
09.2019 - 08.2022
- Proficient in Ticket Management System -(Service Now)
- Successfully implemented the Migration of over 550 Laptops/Towers to the Kansas based Ascension-Via Christi Hospitals and Clinics on-time and on-Budget the completion of Kansas based Locations, to Windows 10 PC's and Office 365, as well as moving each over during the Migration process of the Replacement Devices
- This includes changes to the Active Directory, per Device
- Initiated transformative, IT policies designed to harden system Security
- Helped the team with new Procedures for Help Desk Documentation, enabling the development of comprehensive knowledge base of common issues and solutions to improve Not only Efficiency across the board, but we also had a large growth in Standardized Documentation
- Provided Technical Support to end-users, Leveraging broad-based expertise to handle problem identification, and diagnosis, resolution and escalations
- Via Help-desk
- Telephone, and remote support tools and also performed on a daily basis security administration functions for all users nation-wide
General Manager
Ubreakifix
Wichita, KS
10.2018 - 09.2019
- Handling day to day operations of the business
- Completed all New hire training programs and tests
- Built new process of improvements for the training process speeding up completion and improving quality improvements, Saving the company based in Wichita, over 35%-40% in training costs per Tech
- Collaborated with our vendors and to endure high-quality parts, that would adhere to bettering schedule timelines and budget guidelines
- Handled Basic processes like -”Interviews and scheduling as well as Payroll”
IT Service Desk-tier 2 /IT Service Technician
Retail Data Systems/RDS
Wichita, KS
10.2016 - 06.2017
- Provide helpdesk support to end-users
- Testing and Programmed/Imaged Complete Store Systems-POS Units, Servers, Switches, Printers, Drive through Screens, Network Relays, Routers, Modems, Firewall
- Established service Standards For- All Franchises This includes Tracking data for Common/General system requirements and Response Times for Onsight and Remote Support and we Implemented any Improvements as Needed
- We Provided Complete POS Systems and full Installs Packages/Contracts For Franchises Contracts Include-Complete Remote support and Onsight IT support and repair, 24/7 Support 7 days a week
- Maintained the highest rapport in the company with Owners/GM’s/Clients
- As well as Managed a high-volume workload within a deadline-driven environment Monitoring Our Ticket System, Phone, Support Email, Chat Support and I Had the Highest Completion/Quality in the company for Tickets Completed
- By Remote Support Through Our Ticket Systems and Support Email/Chat identifying solutions; suggesting improved methods and techniques; and recommending system improvements as needed or Required
- Ran Cat5 and VGA’s Above ceiling in 25 different States
- As well as Terminating cat5 to RJ45 or Rj12 and Advanced Blue Print Reading Skills
- Redesigned established processes to improve efficiency and response time
- Start to finish PC Builds, Each Tower Spec/Built to fit Clients Needs Based on Information Given to me
Education
High School Diploma -
Derby High school
Derby, KS01.2007
Skills
- Help Desk Operations
- Debugging
- Security patching
- Network Security
- Remote Support
- Software configuration
- Wireless Networking
- Incident Management
- Inventory Control Systems
- System Administration
- Software deployment management
- Operating system management
- Information Security
- Application support
- Leadership
- Data Management
- Team Collaboration
- Analytical Thinking
- Multitasking
- Written Communication
- Deadline Management
- Continuous Improvement
- Critical Thinking
- Workflow Management
- Project Management
- Excellent Communication
- Software troubleshooting
- Data Aggregation Processes
- Adaptability
- Teamwork and Collaboration
- Team building
- Technical Writing
- Analytical Skills
- Task Prioritization
References
- Bryan Casey, Business Analyst, 228-223-3968
- Colton Shumaker, Networking Analyst, 303-910-5339
- Devry Jeffress, IT Manager, 316-706-2848
Certification
- Azure AI
- AI Architect -In Progress
Languages
English
Full Professional
References
References available upon request.
Timeline
IT Technician
BG Products, BG Automation Hospital
08.2022 - Current
IT Technician Field OPS/G-Suite Cloud Migration Engineer
Ascension-Via Christi Hospital
09.2019 - 08.2022
General Manager
Ubreakifix
10.2018 - 09.2019
IT Service Desk-tier 2 /IT Service Technician
Retail Data Systems/RDS
10.2016 - 06.2017
- Azure AI
- AI Architect -In Progress
High School Diploma -
Derby High school
Similar Profiles
Daniel FrisbyDaniel Frisby
CNC Machinist at BG AutomationCNC Machinist at BG Automation
Casey ClearyCasey Cleary
CNC Machinist at BG AutomationCNC Machinist at BG Automation
Phuoc NguyenPhuoc Nguyen
Intern at BG AutomationIntern at BG Automation